Building Customer-Centric eCommerce Business
About The Session
It’s an age-old question; how do we achieve customer-centricity? With so many tasks and responsibilities, it seems almost impossible to focus on the customer. But any eCommerce business worth its salt knows that being customer-centric is the secret ingredient to success and profitability.
So what does it take to become a customer-centric eCommerce business? What tactics should you use? How do you avoid making the common mistakes businesses make with this approach? In this panel discussion, we’ll explore these questions and more to help you build a successful, customer-centric eCommerce business.
- How can experimentation help build a customer-centric business?
- Is experimentation growth enabler or an insights enabler?
- How do you avoid making the common mistakes businesses make with this approach?