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BRSwitch from Delighted to Pulse
Move beyond listening and start optimizing
Delighted tells you what users feel. VWO Pulse tells you why, and what to do next. By capturing in-the-moment, contextual feedback, Pulse helps teams uncover user intent, prioritize improvements, and move from insight to impact.
🎁 Bonus: Get a $50 Amazon gift card when you book a demo and qualify*
Trusted by teams building and optimizing digital experiences at scale
Why VWO Pulse is the smarter alternative to Delighted
Teams need more than just NPS and CSAT scores; they need context, insights, and the ability to act. With VWO Pulse, capture contextual feedback, uncover patterns with AI, and turn insights directly into decisions that impact user experience.
AI that understands behavior, not just survey responses
Delighted is primarily focused on detecting user sentiment. Pulse's VWO Copilot goes further by analyzing that feedback alongside session recordings, experiments to identify exactly why it happened (e.g., "users find this form field confusing") and suggests specific suggestions to fix it immediately.
Spot trends and anomalies before they become problems
Delighted focus on structured surveys and experience programs, often requiring setup and complex workflows. Pulse continuously monitors and correlates user feedback in real time, enabling teams to detect shifts and emerging friction as they happen.
Close the loop from insight to experiment - without switching tools
With survey-first platforms like Delighted, acting on research often means exporting, reformatting, or briefing engineering or product teams across sprints. VWO Pulse is natively integrated with A/B testing, session recordings, and heatmaps. When Pulse discovers an insight, your team can launch an experiment to validate and fix it in the same platform, with no context lost between tools.
Bring every feedback signal into one hub, with zero overhead
Delighted requires weeks of setup, dedicated research ops, and expensive licensing. VWO Pulse unifies feedback from support tickets, app reviews and more into a single hub. No more worrying about feedback across disconnected tools.
Who Pulse is Built For
Choose Pulse if you:
Run weekly (or continuous) product optimizations
Want feedback tied directly to behavior, conversion, and retention
Need to reduce time-to-fix across product and growth teams
Prefer real-time signals and optimization loops over reports
Feature Comparison Table: VWO Pulse vs. Delighted
| Feature / Capability | VWO Pulse | Delighted |
|---|---|---|
| Survey Channels & Deployment | ||
| Web (on-page) surveys | ||
| Email surveys | ||
| In-app/mobile SDK | ||
| Targeting & Triggers | ||
| Advanced Segmentation |
VWO Pulse has robust targeting – you can define surveys by URL, page, audience segment, custom event, exit intent, scroll depth, etc.
|
Limited
|
| Behavioral Triggers (exit intent, scroll, etc.) |
VWO supports behavior-based triggers (e.g. exit-intent, time on page, scroll).
|
|
| URL/Page targeting |
VWO can include/exclude specific URLs or pages for a survey.
|
|
| Device/Browser targeting | ||
| Survey Types & Design | ||
| NPS surveys | ||
| CSAT surveys | ||
| CES surveys | ||
Our customers back our stack too
I was able to infer how visitors use the site (heat maps, visitor-recordings etc) and even how they feel (surveys). Gleaning insights from these data, I could strategize and easily launch A/B tests, multivariate tests, personalization triggers and more to optimize our funnel.
Onsite merchandising team
We ran a series of A/B tests based on the data we gathered by using Heatmaps, Scrollmaps and Surveys available on the VWO Platform. It helped us to identify key elements on our websites that needed a deeper look.
Digital Marketing Lead
VWO is a highly user-friendly and economical tool. It offers an intuitive user interface. It makes it easy to run experiments, gather customer insights, check for leakages in the sales funnels, looking at customer journeys using recordings, and conducting usability tests.
Team Lead Conversion & CRO Consultant
Built to scale with your optimization maturity
With over 15 years of experience in experimentation, VWO has helped businesses worldwide optimize more than 2 billion digital experiences. VWO Pulse is built for teams that want to move beyond basic survey tools - and scale their optimization efforts with confidence.
Get enterprise-grade security and support from day one
Work confidently, knowing that we have always got your back for your security and support. Build and scale your testing programs with ease.
Your data is safe and secure with us
We value our customers' trust in our platform. Hence, we try our best to comply with security and privacy mandates across physical and digital geographies.
Explore Privacy & Security
Two-factor authentication (2FA)
Enhance VWO account security with two-factor authentication at the user or workspace level using authenticator apps or email passcodes.
Data storage
VWO has data centers in the US, the EU (Belgium), and India. Our CDN uses a load balancer, is hosted on Google Cloud Platform, and spans 10 locations from Japan to Brazil for faster loading.
Dedicated customer success manager
Leverage our training programs and dedicated success manager to optimize your website for better conversions.
Support with a constant CSAT of ~99%
You can count on us all year round for your most minor query while running the most complex experiments. Our technical experts will guide you all year round.
Single sign-on (SSO)
Log into VWO securely and conveniently using SAML 2.0-based single sign-on via identity providers like Google, Azure Cloud, OneLogin, Okta, and others.
Role-based permissions
Get Sub-accounts and varying levels of user permissions to bifurcate testing for client/agency and role division for the enterprise.
Switch from Delighted to VWO in 2 steps
Transitioning to VWO is straightforward and hassle-free
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Sign up on VWO to create your account
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Export your surveys and responses from Delighted as CSVs and share them with us
Our team will handle the rest of your historical data migration.
Frequently Asked Questions
Your historical data stays intact, with no data loss. Export your responses from Delighted and import them into VWO Pulse, ensuring continuity in reporting, trend analysis, and customer history. Our team guides you through the process so you don’t lose valuable insights or context built over time.
We provide a structured, supported, and low-risk migration strategy.
Once you export your data, we help you import responses into Pulse, recreate surveys, and configure delivery channels.
VWO provides dedicated onboarding and migration support to help you:
1. Import historical data
2. Recreate surveys
3. Configure triggers and targeting
4. Set up reporting dashboards
Our team ensures you’re fully set up and confident before you go live.
Most migrations are completed quickly. The timeline depends on data volume and survey complexity, but exporting data, importing it into Pulse, and setting up your first campaigns is straightforward. With guided support, teams usually live quickly and confidently.
Yes. VWO follows strict data security and privacy standards and your customer feedback is securely stored and handled with enterprise-grade safeguards.
