A/B test case study: how two magical words increased conversion rate by 28%
When we saw the results Soocial had got from their latest A/B test, we were astonished! They added just two words next to the Sign up button and the conversions shot up by 28%. If we say the phrase was one of these: “Sign up for Free”, “It’s Free” or “Free Signup”, can you guess which one did the trick? That is precisely the beauty of A/B testing, you can never guess what works – they only way out is to actually test it. This case study has direct inputs from Soocial CEO, Stefan Fountain. He explains what they tested, why they tested and what others can learn from the results.
Soocial is an online address book that helps you keep your phone, computer and online services contacts sane. The app syncs, merges and provides backups so that you are never stranded without the contact details you need. It works with over 500 phone models, webmail (like Gmail, Hotmail and Yahoo) and your Mac and Outlook. Soocial chose to use Visual Website Optimizer for their testing needs. Their first test was to increase the click-through rate on the homepage to the signup form.
What was tested
Their homepage features a large Sign up button. They wanted to test the age old principle of adding “free” to the call-to-action trigger. They tested a number of variations with different buttons including the word free, different colors and adding text next to the button. Part of this test was to see if correctness would trump brevity. For example one of the tested items was “Free up to 250 contacts” and another was “It’s free”. The former being technically more correct and the second being shorter but less “correct”.
As you can read above, the changes on the page were extremely minor and, on the surface of it, look quite trivial. There is no reason why “It’s free” should work better than “Sign up for free”. Yet, it did! Out of several combinations, see the screenshot of the original version (control) and the winning variation.
Control: 14.5% conversion rate
Variation: 18.6% conversion rate
The only difference between winning variation and the original design is presence of “It’s free!” along side. And those two words increased the conversions by 28% (from 14.5% to 18.6%). This result was statistically significant and surely indicates that playing with the homepage really paid well for Soocial.
Why “It’s Free” Worked
When we asked Soocial why they thought the winning variation worked, this is what they had to say:
Being the nerds that we are creating Soocial, we thought that the most “correct” version would get the highest conversion. Of course the reason to use VWO is to confirm or deny our hypotheses and we will be testing a lot more variations in the coming weeks. Our hypothesis on the winning combination is that it doesn’t require any thought what-so-ever from users that it’s a low risk solution.
So, they believed that projecting the service as a low risk one did the wonder. We followed up the question asking what lessons can be derived from the test. Here is what they had to say:
To be honest we aren’t sure yet [of what impact this makes to the actual signups]. We wonder how these tests measure up to the goal funnels in Google Analytics and compared to actual conversions into paying customers. It could be that we get more users to signup and lose them later in the process. That is of course still valuable because it means we can have more call to actions to convert to a paying customer and test the conversion there.
How valuable was Visual Website Optimizer for the A/B Test?
Here is what Stefan Fountain, CEO of Soocial, thinks about Visual Website Optimizer:
Invaluable. The ease and speed of setting up the test is brilliant and we can wait to start seeing the results on pages behind our login [a new VWO feature] to test on converting users to premium accounts. It will be very interesting to see the test results merely by changing the wording, graphics and positioning.
Two words can probably increase conversions for you as well. But the problem is that you don’t know which two words will work. Only an A/B test can answer that!
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