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Processors & Sub-Processors
Updated on August 17, 2023
Information about processors and sub-processors utilized by Wingify
Wingify Software Pvt Ltd. (“Wingify”) makes use of selected sub-processors to assist in providing the Services as defined in our Terms & Condition (“Terms”) while ensuring privacy and security as described in our Privacy Policy. Terms used on this page but not defined have the meaning set forth in our Terms.
A sub-processor is a third-party data processor retained by Wingify, who has or potentially will have access to Service data i.e. visitor of Wingify’s Customer’s website or application (which may contain Personal Information) while providing Services on our behalf. Wingify engages different types of sub-processors to perform various functions as explained in the tables below.
Wingify also collects some data from its Customers as outlined in our Privacy Policy as a Controller and uses processors as mentioned here.
Wingify uses a commercially reasonable selection process to evaluate the security, privacy and confidentiality practices of such Processors and sub-processors. Additionally, Wingify ensures that its Processors and sub-processors satisfy contractual obligations as those required by Wingify (as a Controller or Processor as may be applicable) through requisite Data Protection Addendum (“DPA”).
Wingify provides this list of processors and sub-processors to enable Visitors and Customers to stay informed about the scope of processors and sub-processes associated with the Services.
Sub-processors involved in processing of Visitor Data
“Visitor Data” means Personal Data related to the end-user of Customer’s Properties or platform, more specifically as detailed in Annexure 1 to the DPA.
|
Sr.N |
Sub-Processor Name |
Purpose of Processing |
Location of Processing |
|
1 |
IBM SoftLayer |
Cloud Hosting Services (SOC 2 Type 2, SOC 3 audited, ISO 27001,27017,27018 Certified) |
United States |
|
2 |
Google Cloud Platform |
Cloud Hosting Services (SOC 2 Type 2, SOC 3 audited, ISO 27001,27017,27018 Certified) |
United States |
|
3 |
Amazon Web Services |
CloudFront for Library served for legacy VWO Customers. |
Global |
|
4 |
Cloudflare, Inc |
For CDN, Cloudflare, Inc. (“Cloudflare”) provides content distribution, security and DNS services for web traffic transmitted to and from the Services. |
Global |
|
5 |
Linode |
Cloud hosting provider |
United States |
Processors involved in processing of Customer Data
“Customer Data” means any Personal Data other than Visitor Data that is provided by the Customer during the Services, and includes any Personal Data related to any employee or other personnel of the Customer.
|
Sr.N |
Sub-Processor Name |
Purpose of Processing |
Location of Processing |
|
1 |
Salesforce |
Customer relationship management (CRM) platform, with access to name, email, role, and affiliation. |
United States |
|
2 |
AirCall |
Customer calling platform. Used for inbound and outbound calls to prospects/customers. |
United States |
|
3 |
LinkedIn Sales Navigator |
Social selling platform. Sales team find people on LinkedIn using this platform and reach out to them |
United States |
|
4 |
Front App |
Shared/collaborative inbox for sales team |
United States |
|
5 |
Wingman |
Conversation and Real-time sales coaching intelligence tool used to convert the conversat into text transcripts |
United States |
|
6 |
G Suite |
Email communication and Internal productivity platform |
Europe |
|
7 |
Marketo |
Marketo is our central marketing automation tool used to store, process, execute and report all marketing campaigns. Marketo also acts as the central database for all Marketing acquired leads and contacts. |
United Kingdom |
|
8 |
Zendesk |
Cloud-based Customer Support Services, used as a ticketing platform by our Support team and for hosting KB by our Documentation team. |
United States |
|
9 |
Intercom |
Customer messaging platform, used for providing real time chat support for prospects/customers |
United States |
|
11 |
Twillo Segment |
Event tracking for applications for service improvement and support |
United States |
|
12 |
Sentry |
Error and bug detection |
United States |
|
13 |
NS1 |
Provides DNS services |
United States |
|
15 |
2Checkout |
2checkout is an online payment processing service that helps you accept credit cards, PayPal, and other mode of payment globally. |
United States |
|
16 |
DocuSign |
Digital Transaction Management |
United States |
|
17 |
Tableau |
Data modelling and visualization platform. Providing presentation layer to entire org with Dashboards. |
United States |
|
18 |
SalesLoft |
Calling platform, Emailing and Cadence |
United States |
|
19 |
Ringover |
Customer calling platform |
France |
|
21 |
CrossBeam |
To manage account mapping and overlaps between the data sets shared by our partners. |
United States |
|
22 |
Box |
This acts as a cloud-based repository for all important documents for the business. It provides centralized, and safe access to important documents to key stakeholders |
United Kingdom |
|
23 |
Lusha |
Contact database/platform. We dont share any information with them. We take the information of prospects from this portal and reach out to them. |
United States |
|
24 |
One Trust |
We use OneTrust to operationalize cookie compliance for the GDPR, LGPD, CCPA laws. With OneTrust we configure branded banners on our website using unique consent approaches based on location to give end users the power to accept or deny the use of cookies by various sub-segments. |
United Kingdom |
|
25 |
Planhat |
Customer success management – platform built to give insights, manage workflow and drive customer experience along with case driven scenarios for customer journey success |
Sweden |
|
28 |
SendGrid |
SendGrid powers the transactional and marketing emails |
United States |
|
29 |
Appcues |
App user engagement platform meant to empower your non-technical colleagues |
United States |
|
30 |
Wistia |
We use Wistia to host all our marketing video content. We then use their embed feature to add videos to our website pages and other digital assets. |
United States |
|
31 |
Superhuman |
With Superhuman, you can get back to the top of their inbox. When you send an email, just choose a time |
United States |
|
32 |
Readme |
ReadMe quickly create beautiful documentation, and build loyal, productive developer communities |
United States |
|
33 |
Imagekit |
It provides intelligent real-time image optimization, resizing, cropping, and fast CDN delivery |
Global |
|
34 |
Transifex |
cloud-based localization platform built to help you manage the translation and localization of your app, website, video subtitles, and more |
United Kingdom |
|
36 |
Leadriver |
We use Leadrive to automate LinkedIn connection requests and inmail reachouts using the LinkedIn Messaging platform. |
Lithuania |
|
37 |
Open AI |
Generating Variation Suggestion in VWO Editor |
United States, European Union, Taiwan |
|
38 |
PartnerStack |
An affiliate partners management tool, that stores information for affiliate partners, and the customers driven through them respectively. |
United States |
|
39 |
Apollo.io |
Apollo.io is used to enrich our incoming leads and existing database to add more demographic attributes. The primary service data processed by Apollo.io includes lead name, lead email address and lead company name. |
United States |
|
40 |
NextRoll Inc. |
VWO uses RollWorks application for reaching out to prospective and existing customers to inform them of new thought leadership content and VWO product capabilities. |
United States |
Due Diligence
Wingify undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed processors and sub-processors.
Contractual Safeguards
Wingify generally requires its processors sub-processors to satisfy equivalent obligations required from Wingify (as a Processor or a Controller) as set forth in applicable Data Protection Addendum and Data Protection laws.
Process to Engage New Sub-processors
For all Customers who have executed Wingify’s standard DPA, Wingify will provide notice of updates to the list of sub-processors that are utilized or which Wingify proposes to utilize to deliver its Services. Wingify undertakes to keep this list updated regularly to enable its customers to stay informed of the scope of sub-processing associated with the VWO Services.
Pursuant to the DPA, a Customer may object in writing to the processing of its Personal Information by a new sub-processor within ten (10) days following the update of this policy and such objection shall describe Customer’s legitimate reason(s) for objection. If the Customer does not object during such a time period, the new sub-processor(s) shall be deemed accepted.
Updates
Wingify will keep this list updated by adding the names of new or replacement sub-processors.
If you have any questions or concerns regarding our Sub-processor or a processor, please send us a detailed message to privacy@vwo.com, and we will try to resolve your concerns.
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