Terms and Conditions

Effective Date: Effective for all customers entering into, or renewing, Order Forms with a Start Date on or after November 25, 2022
Current Version: 4.0
For prior versions, please click here.

Non-legalese, Simple English Summary

1. You subscribe to our services for a specific term as mentioned in the Order Form. Auto-renewal only applies if specified so in the Order Form and you can choose not to renew your subscription. However, you cannot cancel your subscription during an active term.
2. Use of the services are governed by certain conditions to protect Wingify’s proprietary rights and to ensure lawful and fair use.
3. You shall ensure that any data provided to us is obtained in accordance with applicable data protection laws. We will protect and process the data according to your instructions, in accordance with applicable data protection laws, and only for providing the services. Your data will be deleted on the cancellation of your account.

4. We may use your business logo on our websites for promotional purposes.

GENERAL TERMS AND CONDITIONS

1. INTERPRETATION

The Order Form together with these terms and conditions (“General Terms and Conditions”) and the Data Protection Addendum (defined below) constitute the entire agreement between Wingify and the Customer in respect of the subject matter hereof. Unless defined otherwise under the Order Form, all terms and phrases used herein shall have such meaning as provided below:

1.1. “Account” means the self-service account created by or on behalf of the Customer or its Agents on VWO’s portal for using the Services.

1.2. “Affiliate” means any entity that directly or indirectly controls, is controlled by or is under common control with Wingify or the Customer as the case may be. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity. Each party is responsible for the acts and omissions of its Affiliates hereunder.

1.3. “Agent” means an individual/entity or organization (including those of a Customer Affiliate) authorized to use the Service(s) on behalf of the Customer through Customer’s Account as identified through a unique login.

1.4. “Agreement” means the Order Form together with the Terms and Conditions, as may be duly amended from time to time. If there is a conflict in interpretation amongst the various documents constituting the Agreement, the descending order of precedence shall be as follows: (1) Order Form, (2) the Data Protection Addendum, and (3) General Terms and Conditions.

1.5. “Confidential Information” means all information disclosed by either Party to the other which is in (I) tangible form and labelled “confidential”; or is (ii) information, regardless of form, which a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Notwithstanding the foregoing, Confidential Information shall not include information that (a) was already known to the Party receiving it at the time of disclosure by the Party disclosing it; (b) was, or is, obtained by the Party receiving it from a third party not known by the receiving Party to be under an obligation of confidentiality with respect to such information; (c) is or becomes generally available to the public other than by violation of this Agreement or another valid agreement between the Parties; or (d) was or is independently developed by the receiving party without the use of the disclosing Party’s Confidential Information.

1.6. “Customer” shall have the meaning ascribed to it in the Order Form, along with its Affiliates or Agents authorized to use the Services on its behalf.

1.7. “Customer Account Data” means any personal data that is provided by the Customer or collected by Wingify from the Customer, during the Services and includes any personal data of any employee or other personnel of the Customer relating to the Customer’s relationship with Wingify, including but not limited to, personal data collected for Customer’s account, billing or payment information of individuals that Customer has associated with its account, contact data required for managing its relationship with Customer, or as otherwise required by applicable laws and regulations.

1.8. “User Data” means any personal data other than Customer Account Data, related to the users of Customer’s webpage, portal, mobile application, or platform owned or managed by the Customer on which the Services will be deployed.

1.9. “Dashboard” means the interface which can be used by the Customer to manage and review its usage of the Services.

1.10. “Data Protection Addendum” shall have such meaning as provided to it under Section 3.4.

1.11. “Duration” means the period commencing on the Start Date mentioned in Order Form and ending on the End Date mentioned in Order Form. Duration will include one or more Terms as per the Order Form.

1.12. “Embed Code” shall mean the code to be installed on the Properties for enabling the Services as defined in Section 2.

1.13. “Malicious Code” shall include code, files, scripts, agents or programs by whatever name which are intended, or otherwise likely to disrupt, damage, prejudice or gain unauthorized access to a computer system or otherwise adversely affect their recipient or computer systems or infrastructure they are accessed or installed on, including, without limitation, viruses, worms, time bombs, ransomware, spyware, adware, and trojan horses.

1.14. “Order Form” means the ordering document or online order to which these General Terms and Conditions are annexed, specifying the Services along with their features to be provided hereunder that is entered into between Customer and Wingify or any of their Affiliates, including any amendments or addendums thereto.

1.15. “Property” shall mean a webpage, portal, mobile application, or platform owned or managed by the Customer on which the Services will be deployed.

1.16. “Service” means the products and services that are selected by Customer under the Order Form or online purchasing portal and are agreed to be made available by Wingify hereby.

1.17. “Term” means the initial term as well as subsequent renewal term/s as per the Order Form for the subscription of the applicable Services.

1.18. “User” means an end-user of Customer’s Properties or platform.

1.19. “Wingify Proprietary Material” means and includes software, algorithms, documentation, tools,
techniques, methodologies or other material arising out of, or related to this Agreement. All such material is proprietary to Wingify.

2. Services

2.1. Right to use the Services. Subject to the execution of an Order Form, Wingify grants Customer a limited, non-exclusive and non-transferable right to access and use the Services:

1. as mentioned in the Order Form;
2. during the Term;
3. solely for Customer’s internal business purposes;
4. only as expressly permitted herein; and
5. subject to, and in consideration of, the terms herein (including without limitation, the usage
   restrictions provided in Section 2.3, the customer dependencies in Section 3, and the payment
   obligations in Section 4).

The Services shall include the Dashboard which Customer will be able to access after signing up for the
Service. The Dashboard will enable the Customer to provision, customize and manage the Services.

2.2 Combined Quota. The Visitors quota in the Order form shall be used across any of the listed Products/ Plans. It may be exhausted in only one of the Product/ Plan type or across multiple Product/ Plan types as listed in the Order Details, at Customer discretion.

2.3. Right to Integrate Embed Code. All Services are hosted on infrastructure managed by Wingify. To use and integrate the Services, Customers will be required to install on their Properties the Embed Code which can be retrieved by the Customer from time to time through their Dashboard. Wingify may update the Embed Code from time to time and Customers are required to integrate and use the latest available versions of the Embed Code. Subject to the terms hereof, Wingify hereby grants a limited, revocable, non-exclusive, non-transferrable, non-sub licensable right to integrate the then-current version of the Embed Code with the Customer Properties solely as necessary to use the Services.

2.4. Usage Restrictions. Customer shall not, through act or omission:

1. make the Services or the Embed Code available to anyone other than Customer or Agents or use
   any Service for the benefit of anyone other than Customer or its Affiliates, or otherwise sell, resell,
   license, sublicense, distribute, make available, rent or lease the right to use the Service or the
   Embed Code;
2. copy, modify, adapt, translate or otherwise create derivative works based on, or remove any
   proprietary notices or labels from, the Services or the Embed Code;
3. reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the
   Embed Code or attempt to gain unauthorized access to an{y Service or its related systems or
   networks;
4. permit direct or indirect access to or use of any Services in a way that circumvents their intended
   usage, or a contractual usage limit, or use any Services to access or use any of Wingify intellectual
   property except as permitted under this Agreement or the Order Form;
5. use, post, transmit or introduce any software which interferes or attempts to interfere with the
   operation of the Embed Code or use the Services to store or transmit any Malicious Code;
6. use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material,
   or to store or transmit material in violation of third-party privacy rights; and/or
7. build a product or service using similar ideas, features, functions or graphics of the Service or
   otherwise build a competitive product or service,

Customer acknowledges that Wingify may monitor the Customer’s use of the Services and report to the
appropriate authorities any conduct by Customer or its Users that Wingify reasonably believes violates any applicable law.

2.5. Technical Support. Wingify offers technical support during the Term and the Customer may avail of the same through Dashboard. In providing technical support to the Customer for Services, Wingify agrees to:

1. liaise with Customer on matters related to the use of, and the identification and resolution of errors
   in the Service;
2. utilize commercially reasonable efforts to provide the Services and rectify any reproducible errors
   for which Wingify is directly and solely responsible, and which have the data necessary to correct
   such errors is available to Wingify; or at Wingify’s discretion, provide service credit to Customer
   equivalent to the remaining fees on pro-rata basis.

The above-mentioned service credit will be provided only for errors resulting solely from the malfunctioning of a Service provided by Wingify or Wingify’s failure to provide Services as agreed. For
Wingify to correct the errors or provide service credits, the Customer must notify Wingify in writing of such errors within 30 days of receipt of the Services believed to contain the errors.

3. CUSTOMER DEPENDENCIES AND RESPONSIBILITIES

3.1. Customer Inputs. The Customer shall provide all necessary data or other required materials or
information to Wingify on schedule or in a timely manner to enable Wingify to provide it with access to the Services. Customer hereby confirms the accuracy, legibility, and completeness of all data supplied to Wingify and acknowledges that it shall be solely responsible for the results obtained from Customer’s use of any of the Services, including the content, accuracy, completeness, competence, or consistency of all programs, files, documentation, test data, sample output, or other information, resources, personnel used by Customer and for all activities that Customer conducts with the assistance of the Services

3.2. Control of Account Information. Customer shall control, and be responsible for the use of, Account
information, user ids, and passwords related to the Services.

3.3. Compatibility. Customer shall be responsible for verifying that the Services and the Embed Code are compatible with the Customer’s Properties, operations, equipment, or software.

3.4. Data Protection. The Customer, its Properties and their operations has complied with, and will continue to comply with all applicable laws relating to the collection, storage, processing and transfer of information pertaining to natural persons, and rules made thereunder along with the relevant terms of any privacy policies or consents made available by the Customer, to its Users or any other persons using the Properties, or their products and services. This shall include, without limitation, providing Users with sufficient notice of the nature of the Services, data being collected through them, and obtaining adequate consents and permissions for the collection and use of information that may be collected on any Properties, or maintained on any server or Service hosted or provided by Wingify. The Customer shall not collect, store or process any personally identifiable information (as such term is defined under applicable law) using the Service other than as agreed in the “Data Protection Addendum” located at https://vwo.com/downloads/legal/data-protection-addendum.pdf. Customer shall ensure that any personal information stored by it shall be adequately encrypted or hashed at Customer’s end.

4. FEES, INVOICING AND PAYMENT

4.1. Fees. The fees set forth in the Order Form shall be effective for the Term. In case of renewal of Term,
change in Order Form or a new Order Form, the fee will be as per the then applicable pricing of Services.
Customer agrees that:

1. the fee is based on Services subscriptions purchased and not actual usage of the Service, and full fees reflected in the Order Form shall be payable upon commencement of Services subscriptions;
2. payment obligations are binding, and fee paid is non-refundable (including without limitation for
   any downgrade of subscription under an active Order Form); and
3. all applicable taxes, duties, or government levies whatsoever shall be in addition to the fees and
   expenses specified under the Order Form. The Customer will make timely payment of all such
   taxes, duties, or government levies.

4.2. Invoicing and Payment Arrangements. For payment, Wingify shall provide an electronic invoice to the Customer. The Customer may view and print an invoice for Customer’s Account. Wingify will bill the
Customer upon execution of this Agreement at the fee set forth in Order Form on the date mentioned in the Order Form on a frequency mutually agreed in the Order Form for all recurring fees. For recurring fees, no refund or adjustment for plan downgrades, upgrades, or elimination of plan features within the current billing period shall be issued. Invoices/payments are irrevocably deemed final and accepted by Customer unless disputed or sought clarification before subscribing to the Service.

4.3. Payment by Credit Card/Wire Transfer/Cheque. If Customer is paying by credit card, the Customer shall always provide and keep current and updated Customer’s contact, credit card, if applicable, and billing information on the Dashboard. Customer authorizes Wingify to charge the Customer credit card or bank account for all fees payable at the beginning of the Term and all subsequent billing periods, including upgrades. Customer further authorizes Wingify to use third parties to process payments and invoicing, and consents to the disclosure of Customer payment information to such third parties.

5. TERM AND TERMINATION

5.1. Term. This Agreement shall be effective for the Duration of the Order Form. This Agreement shall not be terminated by either party for reasons other than as specified in this Section 5.

5.2. Renewal of Term. This Agreement shall automatically renew for additional, successive renewal Term(s) if mentioned so in the Order Form. Unless otherwise agreed in writing, such renewal shall be on the same terms agreed herein. Either party may provide written notice of its intent to not renew at least thirty (30) days prior to the end of the then-current Term. The Customer may send the notice of non-renewal by email to support@vwo.com or use the cancellation option within the Dashboard.

5.3 Renewal Fees. Where the Order details have a limited quota, the fees shall increase by 10%. Where Order Details have unlimited quota, Renewal Fees shall be based on previous years’ consumption and the new pricing shall be communicated to the Customer. Both parties shall mutually agree to renew services at the then current price to renew services.

5.4. Termination. Either party may terminate the Agreement, (i) if the other party commits a material breach of the Agreement and fails to cure such material breach within 30 days of written notice from the other party. For the avoidance of doubt, non-payment of fees within the agreed due date shall be deemed to be a material breach. (ii) immediately if the other party becomes insolvent, has filed for bankruptcy, or if a notice or demand for winding up has been issued in respect of such party.

5.5. Termination or Suspension by Wingify. Wingify may, immediately through written notice, terminate or suspend this Agreement upon Wingify being of the reasonable opinion that the Customer’s use of the
Services violates any applicable law, rule, or regulation. During any such suspension, the Customer will not be able to access the Services. Wingify will use commercially reasonable efforts to give Customer advance written notice of the suspension of Service unless law enforcement or governmental agency directs otherwise or suspension without notice is necessary to protect Wingify or its other customers.

5.6. Consequences of Termination. It is agreed that in case of termination of this Agreement or the Order Form, all the rights and licenses granted to the Customer under this Agreement shall cease to exist and Customer must immediately stop using the Services and remove the Embed Code from its Properties and infrastructure. The fees owed to Wingify as per this Agreement will not be cancelled or waived unless the termination arises solely due to a material breach of the Agreement by Wingify. User data and Account settings shall be irrevocably deleted between 45 to 90 days from the date of termination. It shall be Customer’s exclusive responsibility to secure all necessary data from Customer’s Account during such period.

6. INTELLECTUAL PROPERTY

6.1. Ownership. All intellectual property rights, including any software, owned by a party, its licensors, or
subcontractors as on the effective date of this Agreement (and all improvements or developments thereto) shall continue to be owned by such party, its licensors or subcontractors and, except as expressly provided in this Agreement, the other party shall not acquire any right, title, or interest in or to such intellectual property rights. Wingify shall own all rights, titles, and interests in and to any materials created or developed by Wingify or its subcontractors for its internal use or for assisting Customer in the provision of the Services including the Wingify Proprietary Material and Customer does not acquire any interest, right or title thereto.

6.2. License of Customer Software and Intellectual Property. For the purposes of enabling the provision of Services or for debugging or troubleshooting of Services by Wingify’s support team, Customer agrees to grant to Wingify, access to any tool or application used by Customer to help in the resolution of the issue. Customer represents and warrants that: (a) Customer is either the owner of such tools or applications, or is authorized by the applicable owner to include it under this Agreement; and (b) Wingify has the right during the Term to access and/or use such tools and applications solely for the purpose of providing the Services to Customer as contemplated herein.

7. LIABILITY

7.1. No Warranties. Wingify provides the Service “AS IS”. Customer expressly agrees that use of the Service is at the Customer’s sole risk. Wingify hereby disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranty of merchantability or fitness for a particular purpose, and non-infringement. The Customer hereby agrees that the terms of this Agreement shall not be altered due to custom or usage or due to the parties’ course of dealing or course of performance under this Agreement. The technical support and service credits mentioned in Section 2.4 shall be Customer’s sole and exclusive remedy in relation to the provision of Services under this Agreement.

7.2. No Third-Party Liability. Wingify does not make any representation or warranty regarding any third-
party software, tools or services and shall not be liable for the actions or omissions of any third-party
including, but not limited to, website hosting providers, server providers due to which the Services may be interrupted or user’s access to Dashboard may be affected. Where the Customer requests any integration to any third-party software, tools or services, Customer hereby consents to the transmission of Customer Account Data to such third-parties as may be required for the purposes of such integration at the Customer’s own risk.

7.3. No Liability for Customer Account Data or User Data. Except as otherwise provided in the Data Protection Addendum, Customer is solely responsible for its data including, but not limited to: (i) any claims relating to Customer Account Data or User Data; and (ii) any claims that Customer Account Data or User Data infringes, misappropriates or otherwise violates the rights of any third party and shall indemnify Wingify to the extent of such claim or violation.

7.4. Wingify Indemnity. Wingify shall indemnify Customer in relation to all claims (including third-party
claims) that any Wingify Proprietary Material infringes any registered third-party intellectual property
rights.

7.5. Customer Indemnity. Customer shall indemnify Wingify in relation to all claims (including third-party
claims) arising from the use of the Services by the Customer or the activities conducted by Customer
through the Services, including any claims arising in relation to the Properties, Users or information
collected from Users by Customers.

7.6. Exclusion of Indirect Damages. Wingify and its subsidiaries, affiliates, officers, employees, agents,
partners, vendors, and licensors shall not be liable for any indirect, incidental, special, punitive, or
consequential damages, including but not limited to damages for lost profits, business interruption, loss of programs or information, loss of data, violation of data protection law and the like, that result from the use or inability to use the Service or from mistakes, omissions, interruptions, deletion of files or directories, errors, defects, delays in operation, or transmission, regardless of whether Wingify has been advised of such damages or their possibility.

7.7. Limitation of Liability. Notwithstanding anything to the contrary in this Agreement, Wingify’s aggregate liability under or in connection with the Agreement, whether arising from contract, negligence, tort, data protection law or otherwise, shall in any event not exceed the amount paid by Customer under the Agreement in preceding 12 calendar months. Nothing herein shall limit, or is intended to limit, any liability that cannot be limited under applicable law.

8. GENERAL TERMS

8.1. Confidentiality. Each party undertakes in respect of Confidential Information for which it is the recipient: (i) to treat such information as confidential; (ii) to disclose such Confidential Information only to those employees on a need to know basis who are directly involved in the performance of this Agreement, (ii) not to communicate or disclose any part of such Confidential Information to any third party without the disclosing party’s prior written consent, (iv) upon termination, expiry or at the request of the disclosing party, to return all such Confidential Information to the disclosing Party. The obligations in this Section 8.1will not apply to any Confidential Information: (i) in the recipient’s possession (with full right to disclose) before receiving it; (ii) which is or becomes public knowledge other than by breach of this Clause; (iii) independently developed by the recipient without access to or use of the Confidential Information; or (iv) required to be disclosed in accordance with applicable laws and regulations, provided that to the extent permitted by applicable law, the recipient shall notify the disclosing party of such requirement prior to disclosure.

8.2. Privacy Policy. The terms and conditions of the privacy policy located at https://vwo.com/privacy-policy/ will govern all information or data collected through the website, vwo.com.

8.3 Code of Business Conduct and Ethics. Customer shall abide by the Code of Business Conduct and Ethics available at https://vwo.com/downloads/legal/code-of-business-conduct-and-ethics.pdf

8.4. Right to use Logo. The Customer agrees to let Wingify use their organization’s logo in Wingify’s customer list and at other places including but not limited to its website, (including vwo.com) and promotional materials including the press release. This Section will survive expiry or termination of this Agreement.

8.5. Independent Contractors. The relationship of the parties under this Agreement is that of independent contractors. Neither party will be deemed to be an employee, agent, partner, franchisor, franchisee nor legal representative of the other for any purpose and neither will have any right, power or authority to create any obligation or responsibility on behalf of the other.

8.6. Governing Law and Dispute Resolution. This Agreement shall be governed by and construed in
accordance with the laws of India. Any claim or suit is brought in connection with this Agreement, shall be brought to the exclusive jurisdiction and venue of the courts of Delhi, India. In any action by Wingify for the recovery of fees due hereunder, Customer shall pay reasonable attorneys’ fees and costs in connection with such action.

8.7. Assignment. This Agreement and all rights and obligations may not be assigned in whole or in part by either party without the prior written consent of the other, except the rights and obligations of Wingify may be assigned to another entity in connection with a reorganization, merger, consolidation, acquisition, or other restructuring involving all or substantially all of the voting securities and/or assets of such party. Any attempted assignment in contravention of this Section shall be void and of no effect.

8.8. Amendment. Wingify may update these terms from time to time, provided that if any amendment
prejudicially affects the Customer in a material manner, Wingify shall notify the Customer of such
amendment. Except for the foregoing, no waiver, amendment, or modification of any provision of this
Agreement will be effective unless it is in writing, refers to this Agreement, and is signed by authorized
representatives of both parties.

8.9. No Waiver. No failure or delay by either party in exercising any right, power, or remedy under this
Agreement, except as specifically provided herein, will operate as a waiver of any such right, power, or
remedy.

8.10. Non-solicitation. The Customer shall not, during the term of this Agreement, and for a period of one year after termination of this Agreement, solicit or recruit for employment any employee or personnel of Wingify.

8.11. Force Majeure. Except with regard to payment obligations, either party shall be excused from delays in performing or from failing to perform its obligations under this Agreement to the extent the delays or failures result from causes beyond the reasonable control of the party, including, but not limited to: default of subcontractors or suppliers; failures or default of third party software, vendors, or products; acts of God or of the public enemy; governmental actions; acts of terrorism, strikes; communications, network/Internet connection, or utility interruption or failure; fire; flood; epidemic; and freight embargoes.

8.12. Severability. If any provision hereof is declared invalid by a court of competent jurisdiction, such
provision shall be ineffective only to the extent of such invalidity, so that the remainder of that provision and all remaining provisions of this Agreement will continue in full force and effect.

8.13. Prevailing Language. This Agreement has been prepared and executed in English. In the event of any conflict between the English version of this Agreement and any translation to any other language, the
English version shall prevail for the purposes of interpretation.

8.14. Notice. All notices, statements, instructions, or consents required or allowed hereunder shall be sent to the other party in writing.

9. FREE TRIAL USE

9.1. If a Customer registers for a free trial of the Services, Wingify will make the Services available on a trial basis and free of charge to the Customer until the earlier of: (i) the end of the free trial period, or (ii) thestart date of Customer’s paid subscription.

9.2. If Wingify includes additional terms and conditions on the trial registration web page, those will apply as well.

9.3. Notwithstanding any terms to the contrary, during the free trial period, (i) the Services are provided “as is” and without warranty of any kind; (ii) Wingify may suspend, limit, or terminate the Services for any reason at any time without notice; and (iii) Wingify will not be liable to Customer for damages of any kind related to Customer’s use of the Services. Unless Customer subscribes to the Services before the end of the free trial, all of Customer’s data on the Service may be permanently deleted at the end of the trial and Wingify may not be able to recover it.