Unify Customer Data
to Accelerate Your Optimization Program
Collect, aggregate, and enrich your customer data in real-time with VWO Data360. Ensure data quality and enforce governance across all channels to optimize experiments, personalize buying journeys, and fine-tune marketing campaigns.
Get a 360 degree view of all your customers
With your customers interacting with you across many touchpoints, tremendous data sits in silos. VWO Data360 centralizes your data to build a holistic profile of your customers. Our customer data platform makes every bit of granular customer data much more meaningful, accessible, actionable, and ready to use.
Centralize your customer data under one platform
Customer data exists in all shapes and forms. VWO Data360 not only lets you capture that data from all possible sources, but also refines it with aggregation and ML-driven data enrichment. All that data is ready to be used to sharpen customer experiences from a single, easy-to-use platform.
Unify diverse datasets together as one
VWO Data360 acts as a central hub for all customer data captured from myriad sources in different formats. VWO Data360 consolidates these diverse datasets and unifies them in a single view.
Data captured from your customer's browser includes information on their location, language, device, operating system, sessions, etc.
Every little activity and engagement your customer makes on your website is recorded in the form of chronological events.
VWO Insights tracks your customers with analytics tools like heatmaps, form analytics, session recordings, survey responses, etc.
VWO Testing captures data around how your customers are responding to your experiments and whether or not they are converting for metrics that matter.
Gather data from anywhere
Customer data is scattered and segregated based on where it’s coming from. You can navigate through this data chaos by capturing and consolidating data from multiple sources - be it your customers’ browser data, data from your third-party platforms, or even offline data sources.
From the browser
Standard out-of-the-box customer data like their device, country, operating system, traffic source, etc. and their activity on your website gets automatically populated directly from the customers’ browser on any device.
From third-party sources (native and API)
On top of out-of-the-box data, you can also import specific customer data through native integrations with the third-party analytics, CMS, CDP, and ABM platforms you use. You can also pull highly custom third-party data via APIs.
You can even upload customer data as custom lists, like offline POS data, purchase data, loyalty card info, surveys, etc.
Make your data squeaky clean
Our platform enables you to clean your data by eliminating repetitive data points and combining duplicate data in different formats as one.
Compute new customer properties
You can also compute new customer properties like age, life-time-value, or any custom data on top of the raw data pool.
Fill data gaps with AI-based predictions
Equipped with avant-garde Artificial Intelligence (AI) engine, VWO Data360 can predict and enrich any missing data values.
Enable AI-powered recommendations
Our AI engine also helps you sharpen product recommendations based on your customer’s behavior, affinity, and past purchases.
Configure real-time audiences that matter
Build high-impact audiences on top of customer data and target them in any campaign in a snap. Simply create an array of micro-segments using any permutations and combinations of granular customer data. Once created, you can even export these segments to use in our own personalization platform or third-party marketing, CRM, and engagement platforms.
Create audiences manually
Slice data to create audiences using combinations of browser-based properties, behaviors like pages per session, and on-site events like clicks, among others. You can further refine your segments using in-depth third-party data.
Use auto-recommended audiences Coming soon
Based on the diversity of data and uniquely responding audiences, our advanced Machine Learning(ML) engine auto-builds segments relevant to your business, which you can plug and play instantly.
Track every metric that marks your success
When it comes to measuring KPIs, one size doesn’t fit all. VWO Data360 lets you define and track metrics to get a microscopic view of your conversion success. Our metrics module enables you to aggregate standard web-page level goals like form submits, page visits, or clicks on elements to create complex business KPIs which are relevant to you.
Define complex metrics in a couple of clicks
KPIs important to your business are evolving constantly. VWO Data360’s metrics module helps you keep up with this evolution by letting you create rule-based metrics to track and analyze finer KPIs in your campaigns retrospectively. No matter how complex or custom your business metrics might be, our platform has the ability to create and track relevant KPIs like:
- North star metrics
- Revenue metrics
- Guardrail metrics
- Optimization metrics
Track customer activity closely
Count every repeated activity of your customers on your website to measure the impact of their engagement patterns.
Aggregate behavior to measure uplift
Build and track complex business metrics like lifetime value per user, average order value per user, etc. by applying rules on your customers’ page-level engagement.
Import and use third-party metrics
Extract relevant events from your analytics platform like Google Analytics, Mixpanel, Tableau, etc. and optimize them as metrics in your campaigns.
Flip numeric data into metrics
Any numeric data property of your website visitor can be used as a metric, and be tracked if it impacts your business goals.
Consolidate all your metrics at one place
Find all the metrics you are tracking across all your experiments and experiences in a single consolidated view. Re-use them as pre-defined metrics in new experiments and monitor how they are faring.
Measure the real-time impact of your optimization program
You can pick any relevant business or guardrail metrics from our central repository and measure their overall performance across business cycles and experiments they are being tracked in. This can help you identify which campaigns in past have succeeded, and why, so you can pivot your optimization strategy promptly.
It all comes together to build a single view of every customer
Segments, metrics, Visitor attributes, and events converge to form visitor profiles that give you a singular view of all your customers. These profiles are highly actionable and give insights into the customer’s behaviors, activities, and characteristics captured throughout their journey. Once unified, you can re-use your customer profiles across your marketing channels, or download them for fine-grained analysis.
Event Timeline - 09 July, 2022
Add to Cart https://www.theshopstop.com/dresses/green-floral-top-345278/buy
Product View https://www.theshopstop.com/women/dresses/green-floral-top-345278
Page View https://www.theshopstop.com/summersale
Page View https://www.theshopstop.com/
Metrics Recorded for Visitor (7)
Purchase Amount Sum of Order Value when Event = ‘Purchase’
Purchase > $1000 Count when Event = ‘Purchase’ when Order Value > $1000
Wishlist to Cart Count when Event = ‘Wishlist to Cart’
Accessories Purchase Count when Event = ‘Accessories Purchase’
Apparel Purchase Amount Sum of ‘Order Value’ when Event = ‘Purchase’ and Product = ‘Apparel’
Visitor Sessions (42)
June 25, 2022 USA/Laptop/Safari/MacOS
June 15, 2022 USA/Laptop/Chrome/MacOS
May 12, 2022 USA/Mobile/Andriod/Chrome
May 6, 2022 USA/Laptop/Chrome/MacOS
April 20, 2022 USA/Mobile/Andriod/Chrome
Visitor Surveys (9)
Summer Sale Collection Survey https://www.theshopstop.com/summersale
Checkout Process Survey https://www.theshopstop.com/checkout/cart
Support Experience Survey https://www.theshopstop.com/customersupport
Survey on Favourite Products https://www.theshopstop.com/women
Referral Survey https://www.theshopstop.com/referral
Visitor Included in Experiments (5)
Sale Countdown Experiment AB Test
Sticky Banner for Sale Experiment AB Test
CTA Experiment Multivariate Test
Navigation Bar Experiment Split URL Test
Search Filter Experiment Mobile App Test
Drive customer-centricity with enriched data
Leverage high-quality customer data to accelerate time-to-monetize, aid product adoption, and retain more customers. As you understand your customers better, you can make more informed hypotheses, run highly targeted data-driven experiments, and release persona-specific experiences that impact your revenue.
Use high-quality data to amp up your experiments
From hypothesizing new ideas that impact your key metrics, to constantly measuring how those metrics are faring; VWO Data360 leverages your customer data to thrust your experimentation strategy ahead.
Analyze and optimize customer journeys
Understanding friction in user journeys and buying behavior unlocks your growth potential. You can analyze the impact on specific metrics to hypothesize and optimize experiments whether they are A/B, multi-variate, multi-page, or multi-arm bandit tests. And target them better to remove friction points in customer journeys.
Build and test engagements to retain more customers
With continuous experimentation, you can better understand the needs of your repeat visitors and paid customers using their unified customer profiles. You can then micro-target them based on their behavior and delight them with custom-made loyalty programs and offers to build long-term relationships.
Build personalized experiences atop unified customer data
Create and release experiences that are meaningful and relevant for every customer. Run personalization campaigns on top of the unified customer data put together by VWO Data360. Target every website visitor with contextual experiences based on their behavior, demographics, and affinities to nudge them ahead in their buying journey.
Use customer data from anywhere to market yourself everywhere
VWO Data360 lets you securely and seamlessly export clean customer data, rule-based segments, and highly-enriched customer profiles to any analytics, marketing, or sales support platform. Once exported, you can use it to orchestrate your downstream marketing campaigns on tools of your choice.
Trigger contextual experiences
Imagine that you created a segment for Cart Abandoners on our CDP. You can export it to engagement platforms like MoEngage or engagement tools like Twilio Engage to target the said segment with notifications, personalized pop-ups, emails, etc.
Provide relevant decision support
In-depth visitor profiles built by VWO Data360 can be exported to and used in sales support tools like Zendesk for precise forecasting, fine lead rating, and customer-centric sales and support strategies.
Analyze conversion funnels
Every event recorded in visitor profiles can be exported to product analytics tools like Mixpanel to create and analyze your visitors’ journey while comparing it with your business metrics and KPIs on Mixpanel to take action.
Ensure data purity without endangering privacy
Like all VWO products, VWO Data360 is designed with a privacy-first approach. It is built on a secure architecture that not only complies with global data protection norms, but also comes with airtight privacy and security controls to truly respect your visitors’ privacy.
Enterprise-grade data encryption
The UUIDs stored in our database are all one-way hashed at client’s end. This means that the values of UUIDs are pseudo-anonymized so no one can connect the captured data to the actual identity of the customer.
Auto PII data management
To ensure compliance, our infrastructure design ensures that all PII formats like email, phone number, etc. are scanned for and removed from the profiles automatically. You can filter and secure the data further by adding your own patterns and rules.
Reliable data governance infrastructure
We regularly and thoroughly audit our security, privacy, and compliance controls. Apart from standard certifications like BSI-approved ISO ratings (ISO 27001 and ISO 27701) and PCI DSS seals; VWO is also compliant with global acts and regulations like GDPR, CCPA, and HIPAA.
Airtight controls on data accessibility
VWO Data360 hosts all your data on Google Cloud Platform and is distributed across data centers in different locations across the globe. No employee of VWO can physically access the data. In fact, our European clientele can opt for our EU data center so their customer data never leaves the continent.
Need more reasons to choose VWO Data360?
Build, own and access first-party data which serves as a single source of truth for your most important asset: your customer data.
Built to Scale
VWO Data360 is built for scale with enterprise-grade capabilities. With 13 data centers globally, we process billions of requests daily with 100% uptime.
24x7 Best-in-class Support
Our prompt, relentless support for the smallest of queries is one of the many reasons why over 2500 customers love us (with 99% CSAT).
VWO Data360 is built to ensure real-time, secure, 24*7 data availability and lightning-fast processing. Our infrastructure is reliable and fail-safe.