Note: This is a guest article written by Malaika Nicholas, the content marketing strategist at Ladder. Any and all opinions expressed in the post are Malaika’s.
What Is Click-Through Rate?
Click-through rate (CTR) is a metric, shown as a percentage, that measures how many people clicked your ad to visit a website or landing page.
Why Are Click-Through Rates Important?
Photo Credit: WordStream
However, note that high click-through rates aren’t always a positive sign. If your ad isn’t targeting the right keywords, or your ad copy, landing page, or offering isn’t helpful or relevant to a visitor, you may end up spending a lot of money on ads that don’t impact your bottom line. Therefore, spend time conducting keyword research to make sure every paid ad is relevant to your ideal customer or target audience.
How Do You Calculate Click-Through Rates?
To calculate the click-through rate on a paid ad, divide the total number of clicks on the ad by the total number of impressions (i.e. the total number of people who saw the ad).
Pro Tip: Don’t forget to multiply your result by 100 to save some extra time calculating the percentage.
Although a lot of marketers may talk about click-through rates in paid advertising, there are several ways to measure click-through rates on other channels.
Say, I want to know how many people visit my website after reading one of my blog posts. In this case, I’ll look at the click-through rate, which will tell me how many people clicked the link to my website from my blog post, out of the total number of visitors to the blog post.
People Who Click Website from Blog Post/Total Number of Blog Post Visitors x 100 = Conversion Rate
What Is Conversion Rate?
Conversion rate is a metric, shown as a percentage, that displays how many website or app visitors complete an action out of the total number of visitors.
Why Are Conversion Rates Important?
For many marketers and entrepreneurs, conversion rates are the most important metric to monitor frequently, because it directly impacts their business’ overall sales and revenue.
Chris Keller from Bizible reinforces this idea and goes so far as to outline 3 reasons why website conversions are more important than web traffic. For one, Keller argues that more traffic doesn’t necessarily mean you’ll see a spike in sales. This can be the result of several issues: attracting the wrong kind of traffic by targeting wrong keywords, your website content isn’t related to the product or service you’re selling, or your lead capture forms are broken, just to name a few.
Secondly, Keller argues that it is significantly easier and takes less time to increase web conversions than it is to increase web traffic.
Finally, Keller’s last point is that prioritizing optimizing your conversion rate, and then optimizing web traffic—instead of the other way around—would have a greater impact on your business’ ROI and profitability.
Photo Credit: Bizible
How Do You Calculate Conversion Rates?
To calculate the Conversion Rate, you’ll divide the total number of visitors to your website or landing page by the number of completed goals.
Pro Tip: You can multiply this result by 100 to save some extra time calculating the percentage.
It is important to note, however, that this formula will change slightly depending on the type of conversions you’re measuring.
For example, if you’re measuring the Conversion Rate of people visiting your website who turn into leads, the formula will be:
- Total Number of Leads Collected/Total Traffic to Site x 100 = Conversion Rate
Similarly, if I want to calculate how many website visitors convert into paying customers, the conversion rate formula will look like this:
- Number of Sales / Total Traffic to Site x 100 = Conversion Rate
Finally, if I want to measure how many people subscribed to my newsletter after clicking my ad, the conversion rate formula will change to this:
Number of People Who Subscribe To My Newsletter/Total Number of People Who Clicked My Ad x 100 = Conversion Rate
Analytics Tools for Tracking Conversion Rates and Click-Through Rates
While there are several analytics tracking tools that can provide data about Conversion Rates and Click-Through Rates, there’s one tool that reigns supreme: Google Analytics.
Google Analytics is an incredibly versatile tool that allows you to understand who your audiences are, how they behave on your website, where they find out about your business (that is, traffic sources), and how they interact with your website content.
More specifically, Google Analytics allows you to set up Goals, which gives you the ability to track whenever a defined action is taken on your website (that is, the conversion rate), like submit a contact form or make a purchase.
Look at this short video from Google on how to use Goals within Google Analytics to track your conversion rates.
Link to video [https://www.youtube.com/watch?v=fMeKXsl7xT8#action=share]
You can also use Google Analytics to track impressions and your ad Click-Through Rate from your Google AdWords campaigns. Here’s a short video that explains how it works.
Link to video [https://www.youtube.com/watch?v=8EmXFM1_xEo&feature=youtu.be]
In addition to Google Analytics, you can use any of the following to track Conversion Rates and/or Click-Through Rates.
- Native advertising platforms (that is, Facebook Ads Manager, Twitter Ads Manager, Google AdWords Manager Accounts)
- Third-party analytics software (that is, Tableau, Funnel.io, Mixpanel)
- Conversion rate optimization (CRO) tools (VWO)
Conversion Rate vs. Click-Through Rate: Which One Should You Measure?
Digital marketers use both the conversion rate and the click-through rate to measure the success of their marketing efforts. However, as Andrew Chu from MGX Copy notes, click-through rates and conversion rate affect two different stages of the marketing/sales funnel.
At the top of the sales funnel, the click-through rate measures how many people perform an action (such as click your ad) before they get to your website.
At the middle and bottom of the sales funnel, conversion rates measure actions that people take when they’re already on your website, like submit a form, sign up for a newsletter, download an infographic, make a purchase, and others.
As an example, let’s say I want to know how many people visited my website after seeing my Facebook ad. In this case, I would want to determine the click-through rate.
If my Facebook ad earned 100,000 impressions, and 3,500 of those people clicked my ad to visit my website, that makes my click-through rate 3.5%.
Not too bad!
Now, say I want to know that how many people became email newsletter subscribers from the ones who clicked my Facebook ad. In this case, I want to measure the conversion rate.
In this case, of the 3,500 people who clicked my Facebook ad and visited my website, 40 people subscribed to my email newsletter, making the conversion rate about 1.14%.
Photo Credit: Ladder.io
So, which metric are you supposed to measure—conversion rate or click-through rate?
The answer depends on which stage in the marketing/sales funnel you want to optimize.
If you want to improve your website rankings or increase traffic to the blog, then you’ll probably want to focus on measuring and optimizing your click-through rate.
If you want to focus on growing your email newsletter subscription list, increasing the number of people who sign up for a free trial, or increasing the number of products you sell online, then focus on measuring and optimizing your website conversion rates.
Actionable Growth Tactics for Improving Click-Through Rates
Here are a few quick tips that can help you improve your click-through rates:
- First and foremost, conduct some consumer research on your target audience. This will give you a better understanding of what type of messaging your target audience is more likely to respond to.
- Use Google Keyword Planner or another keyword research tool to find specific keywords your target audience is searching for. Include negative keywords and branded keywords as well in your research.
- Write ad copy that is enticing and helps your brand stand out. Use power words that convey urgency, authority, performance, advanced technology, scarcity, or social proof.
- Use high-quality, eye-catching photos in your ads; but make sure your images do not contain more than 20% of overlay text.
- Make sure the copy, content, and design of your landing pages are aligned with your paid ads.
- Have a clear and concise call-to-action that makes it clear to the viewer what they can expect after clicking your ad.
For more in-depth information about these tips, look at these helpful resources:
Actionable Growth Tactics for Improving Conversion Rates
Conversion rate optimization is all about identifying, analyzing, testing, and improving various touchpoints at the middle and bottom levels of the marketing/sales funnel. Here are a few quick tips on how to optimize your conversion rates.
- Personalize your messaging and user experiences, based on visitor behavior, preferences, or interests.
- Don’t give up on website visitors who don’t convert right away. Keep them engaged with retargeting ads, where you can display services, products, or offers based on they’ve shown some interest in.
- Offer customer support throughout the buying cycle. You can offer real-time chat with a customer support representative, provide Help Center informational tutorials and troubleshooting information, or answer questions visitors may have on a dedicated FAQ page.
- Convert website visitors into potential leads by offering free materials in exchange for their contact information. For example, you can offer a technical white paper, an instructional e-Book, data-rich infographics, or exclusive video content.
- Give website visitors several opportunities to convert. There’s a slim chance someone will visit your website for the first time and immediately decide to make a purchase. Instead, give hesitant visitors additional opportunities to convert (also known as “micro-conversions”), like giving them a chance to sign up for your email list through a smart bar, display a limited-time offer in an exit-intent pop-up, or allowing them to subscribe to a web browser and mobile push notifications for the latest updates.
- A/B test various elements of your landing pages, including hero images, call-to-actions, taglines, descriptions, button positioning, the format of contact forms, and others.
- Add social proof on popular landing pages. Experiment adding customer testimonials, recognizable brands you’ve worked with, or mobile app store reviews and ratings to your website and landing pages.
Also, make sure to bookmark these materials to help bolster your conversion rate optimization strategy: