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Common Problems

Website is not loading correctly in the editor

Posted in Common Problems, FAQs on

Problem You opened your website in the Visual Editor but it is either not loading at all or loads incompletely with content/styling/layout broken. Solution We open your website in the Visual Editor using a proxy in case the Visual Website Optimizer Read rest of the article →

My preview screenshots are taking very long to load

Posted in Common Problems, FAQs on

We have a group of servers where actual instances of your chosen browsers run and take screenshots of pages served to them. Due to this, sometimes your preview screenshots may take some time to generate. Please be patient. Your request is queued and your Read rest of the article →

Number of conversions increase for a disabled variation

Posted in Common Problems on

Sometimes when you disable a variation, you’ll see that it still records conversions and you feel it shouldn’t because it’s “disabled”. The reason is that disabling a variation in Visual Website Optimizer does not mean “stopped showing to visitors”, rather Read rest of the article →