VWO Logo
Dashboard
VWO Testing

Powerful A/B Testing Solutions for Your eCommerce Store

eCommerce companies use VWO to anticipate shopper concerns and run experiments to optimize each stage of their purchase funnel.

Know more
Complies with:
VWO GDPR Ready Badge
VWO CCPA Ready Badge
VWO G2Crowd Leader Spring Badge
Trustradius badge for VWO

We tweet useful stuff daily

Related content:

Looking Into The Future: eCommerce Marketing Trends for 2018

2 Min Read

2018 is just around the corner!

While marketers are putting together their annual marketing strategy for the next year, we decided to interview 8 industry influencers to find out eCommerce marketing trends to keep an eye on as we head into 2018.

Hear it from the experts

banner showing all the brands that are experts in ecommerce trends for 2018

Mike Rossi Co-founder, Smile.io
Mike Rossi
Co-founder, Smile.io

Retention marketing! Every year paid acquisition is getting more expensive, and 2018 will be no exception. Getting a business online is easier than ever, and more businesses competing for the same audience means things like Adwords and Facebook ads are getting more and more expensive. However, that expense is worth it if you can keep each new customer around!

In order to succeed, brands need to put a distinct, intentional focus on retaining the customers they have and nurturing those growing relationships. Whether it’s with tools like a rewards program, increasing the customer lifetime value of each new customer can make that initial investment worthwhile. Remember: it’s 7 times less expensive to retain a customer than it is to acquire a new one!

Karl Pawlewicz Head of Communications, Olark
Karl Pawlewicz
Head of Communications, Olark

Adding a more human tone to email outreach. Writing and sending emails that come from a human – maybe somewhat vulnerable – place that helps your customers feel like they really know the person at your company sending the email. I feel like the trend is driving more thoughtful marketing in the B2B world, and will benefit more B2C brands who slow down and think of ways to be more human.

Live chat as part of a email marketing campaign. If you’re going to spend a ton of time to craft the perfect email and landing page, you should ensure it converts by putting your sales team on the page to help customers when they arrive. By adding a live chat widget to a landing page that sends an automated message when someone clicks through from their email, your sales team can answer sales objections in real-time and play an active role in improving ROI for the campaign.

Tomas Oberlo Online Marketing Director, Shopify & Co-founder at Oberlo
Tomas Oberlo
Online Marketing Director, Shopify & Co-founder at Oberlo

Personalization is the way forward. With organic search, voice search, and social media gaining increasing popularity, marketers need to focus on creating a unique customer experience. The future is all about catering to the specific and individual needs of the consumer, and gaining emotional loyalty through humanizing your brand.

Madhuri Guram
Madhuri Guram VWO Alumnus
More from VWO on Conversion Rate Optimization
10 Things Small Businesses Can Learn From Top eCommerce Sites

10 Things Small Businesses Can Learn From Top eCommerce Sites

Zappos, Target and Walmart. What do these eCommerce giants have in common? They all command…

Read More
Mohita Nagpal

Mohita Nagpal

8 Min Read
[CRO Best Practices] Insights From eCommerce CRO Apex Predators: Booking.com

[CRO Best Practices] Insights From eCommerce CRO Apex Predators: Booking.com

The following article derives source from Harvard Business Review’s case study about Booking.com’s hallowed experimentation…

Read More
Bhavya Sahni

Bhavya Sahni

7 Min Read
Why Businesses Are Not Satisfied With Their Conversion Rates?

Why Businesses Are Not Satisfied With Their Conversion Rates?

A study from Econsultancy states that only 22% of businesses are satisfied with their conversion…

Read More
Ruchika Sharma

Ruchika Sharma

6 Min Read

Scale your A/B testing and experimentation with VWO.

Start Free Trial Request Demo
Shanaz Khan from VWO

Hi, I am Shanaz from the VWO Research Desk.

Join our community of 10,000+ Marketing, Product & UX Folks today & never miss the latest from the world of experience optimization.

A value for this field is required.

Thank you!

Check your inbox for the confirmation mail