Conversion Rate Optimization Solutions for Revenue Growth
VWOās end-to-end CRO platform helps brands understand visitor behavior, make observations, build a testing pipeline, execute the tests for statistical results, and engage through new-age channels.
A remarkable product experience isnāt just nice to haveā86% of buyers are ready to pay extra for it.
This proves that great product experiences directly impact revenue and customer loyalty.
Product experience is the bridge between what your product offers and how users feel about it.
Customers no longer settle for ājust good enough.ā they expect seamless, personalized, and intuitive product experiences that add value and ease to their lives.
With the right tools, businesses can discover actionable insights about customer behavior, preferences, and pain points. These insights pave the way for better retention, higher satisfaction, and ultimately, increased revenue.
In this blog, weāll dive into the top tools businesses can use to optimize their product experience and deliver exceptional user experiences.
Types of product experience tools
By integrating and utilizing product experience tools, businesses can collect the data needed to enhance their products, improve customer satisfaction, and drive long-term success. Each tool serves a unique purpose.
1. User feedback toolsĀ
User feedback tools help businesses collect direct input from customers. These tools allow for surveys, polls, and reviews that provide insights into customer satisfaction, needs, and expectations.
By using these tools, businesses can identify common issues or areas for improvement and adapt their products to better align with customer preferences.
2. A/B testing toolsĀ
A/B testing tools enable businesses to experiment with different versions of product features, designs, or content to determine which performs better. By testing variations with real users, companies can make data-driven decisions to improve the user experience. These tools are essential for optimizing website designs, landing pages, and product functionality.
3. Behavior analytics tools
Behavior analytics tools track user behavior across websites or apps, providing key metrics such as user engagement, conversion rates, and retention. These tools help businesses gain insights into user interactions with their products and pinpoint areas that need improvement. They typically offer features like heatmaps and session recordings to track user behavior.
4. User journey mapping toolsĀ
User journey mapping tools help businesses visualize the entire customer experience, from the first interaction with the product to the final purchase or action. These tools highlight key touchpoints and pain points, enabling businesses to optimize each stage of the user journey.
5. Product analytics tools
Product analytics tools provide in-depth insights into how users engage with specific product features. These tools offer metrics like feature adoption, usage frequency, and user retention, helping teams understand the impact of individual features.
VWO Insights helps improve product experiences for both websites and apps by providing businesses with in-depth data on user behavior, allowing them to identify pain points and opportunities for optimization. It identifies crashes, user struggles, and opportunities to boost feature adoption and reduce churn. The Insights dashboard empowers businesses to discover actionable insights with features like experience scores, friction trends, and page-level analysis.
Heatmaps
It provides a visual representation of user interactions, showcasing where visitors click, scroll, and engage on a webpage. The heatmap dashboard supports data collection, allows viewing of heatmaps for specific URLs, and provides filtering options for analyzing results by targeted visitor segments.
Session recordings
It captures user interactions, spotlighting frustration points such as rage clicks and dead clicks. The customizable filters enable segmentation by funnel stages, test variations, or specific pages, offering focused insights. Flexible tracking and scheduling options make it easy to analyze interactions for specific times or visitor groups.
Funnels
It visualizes user behavior, helping identify drop-off points and inefficiencies in the conversion journey. This visitor journey mapping pinpoints areas for improvement. The advanced segmentation by parameters such as query strings, devices, or events uncovers patterns that drive better product adoption strategies.
On-page surveys
Collect direct visitor feedback using AI features for targeted insights and simplified analysis. Metrics like time spent can trigger these surveys, scroll depth, or exit intent and customize with conditional branching. Reports enriched with charts and NPS scores provide clear trends and actionable areas for growth.
Pro Tip!
Leverage VWO’s AI-powered surveys to enhance your product experience. Quickly create goal-focused surveys, rewrite questions seamlessly, and gain actionable insights with AI-generated reports.
Pros
Dynamic and flexible data sampling methods offer enhanced control over the data collection process
Flexible pricing plans are available, catering to businesses of all sizes
AI-powered features improve efficiency and save time
Exceptional customer support with a 98% CSAT score
Pricing
Free trial: Provides a 30-day free trial
VWO Insights starts at $139/month, billed annually
Hubstaffās homepage redesign boosts trials by 49%
Hubstaff, a software company specializing in time tracking and project management for remote and in-office teams, identified an issue with their old homepage. it didnāt effectively showcase their growth, expanded positioning, and latest features.
To address this, they conducted a Split URL test, redesigning the homepage to better highlight key offerings and boost conversions.
Streamlined user journeys with improved sign-ups despite a 6% drop in clicks
How VWO helped:
Split URL testing provided a controlled environment to compare the old and new designs
Heatmaps delivered actionable insights into visitor behavior, optimizing page layout
Funnel tracking monitored performance across the user journey, ensuring critical touchpoints were addressed.
The redesign created a better first impression by aligning the websiteās messaging and design with Hubstaffās product capabilities. This seamless transition from website to software enhanced user engagement, satisfaction, and long-term trust in Hubstaffās platform.
VWO is a reliable platform with a lot of the bells and whistles youād expect from an experience optimization platform. I was able to run a solid A/B test with real business outcomes on just the free plan. Iāll definitely consider upgrading as we scale our tests.
Tiago Penteado
Head of Marketing, Orah
2. MixpanelĀ
Mixpanel is a product analytics platform that helps businesses track user interactions, measure product usage, and understand the customer journey. By providing detailed insights into user behavior, Mixpanel allows teams to make data-driven decisions that improve product experiences and optimize overall performance.
Features
Event tracking and funnels: You can track specific user actions (events) across your product and analyze how users move through defined funnels.
Advanced segmentation: Enables segmentation of users based on their actions, demographics, location, device, or lifecycle stage.
Retention analysis: You can track user retention over time, showing how often users return and engage with your product after their first visit.
Cohort analysis: You can group users by shared behaviors and track how specific cohorts perform over time
Group analytics: This feature lets you understand how different users within the same account or company use your product together.
Pros
Provides granular data on user behavior
Offers real-time data analysis
Integrates with a variety of third-party tools
Cons
Delays in data collection after adding new events or properties
Can be difficult to integrate with other platforms without technical expertise
Pricing
Free: For personal projects
Growth: From $24/month
Enterprise: Custom quotes
3. QualtricsĀ
Qualtrics is an experience management (XM) platform designed to capture and analyze data across customer, employee, product, and brand experiences. It provides businesses with tools to gain insights into user satisfaction, feedback, and behavior.
Features
Survey and feedback: It lets you gather user feedback through customizable surveys, enabling businesses to measure satisfaction, net promoter score (NPS), and other key metrics.
Product experience analytics: You can track how users interact with your product and provide deep insights into product-related pain points.
Cross-channel feedback: You can collect feedback from multiple channels such as email, web, mobile, and social media.
Segmentation and personalization: Qualtrics allows you to segment users based on behavior and demographics.
Captures a wide range of data from both qualitative and quantitative sources
Known for its intuitive interface and easy-to-use survey builder
Offers a high level of customization for surveys, reports, and dashboards
Cons
Issues with lag, especially with heavier surveys or complex workflows
Some essential functionalities, like certifications or advanced features, require additional payments
Pricing
Qualtrics offers three specialized plans under its Strategy and Research category. Pricing available on request:
Research plan
UX plan
Brand plan
Free trial – Offers 30-day free trial
4. Hotjar
Hotjar is a user behavior and product experience tool designed to help businesses empathize with their users by connecting the dots between what happens in the product and why it happens.
Features
Heatmaps: Hotjarās color-coded heatmaps allow you to see where users click, scroll, and interact with your website or app.
Session recordings: It records real user sessions, enabling you to replay users’ journeys on your site. You can also filter session recordings to focus on the sessions that provide the most relevant insights.
Survey and feedback tools: Hotjar provides on-site and offsite surveys, as well as an Incoming Feedback widget, to collect user feedback directly.
Survey triggers: You can set triggers to display on-site surveys when users take specific actions, such as clicking a particular element or reaching a certain part of your productās onboarding process.
Connecting feedback to session recordings: Hotjar enables you to connect user feedback from surveys and the Incoming Feedback widget with corresponding session recordings. This integration helps you better understand what users are saying and what they actually experienced during their interaction with your product.
Pros
Provides a well-rounded view of the user experience
Collecting in-the-moment feedback through surveys and widgets helps identify user motivations and frustrations
Offers real-time data collection with frequent updates (20-25 minutes)
Cons
Some features require additional configuration or technical knowledge
Hotjarās tracking code can sometimes impact the performance of your website, causing slight slowdowns
Pricing
Free trial – offers 14-day free trial
Paid plans start from $32/month
5. Pendo
Pendo is a product experience platform that helps businesses improve user engagement, adoption, and retention through in-app guidance, analytics, and feedback collection. It provides tools for tracking how users interact with your product, delivering personalized in-app messages, and gathering valuable insights to optimize user journeys and drive product growth.
Features
Product analytics: You can get deep insights into user behavior, feature adoption, and product usage.
User onboarding: You can guide new users through your product, showcase key features, and ensure a smooth and engaging introduction to the product.
In-app messaging: Engage and communicate with your users directly within your product.
Product adoption and guides: You can drive user adoption and feature discovery with Pendoās interactive guides.
User feedback and surveys: It collects valuable insights directly. You can conduct in-app polls, gather feedback, and understand user preferences.
Product NPS (Net Promoter Score): Measure user satisfaction and loyalty.
Cross-platform support: Pendo seamlessly supports multiple platforms, including both web and mobile.
Pros
Provides detailed insights into user behavior and customer feedback through tools like NPS and in-product surveys
Highly responsive support team that provides workshops, technical guidance, and an incubator program to assist users
Cons
Initial setup and implementation can be challenging
Lack of metadata capture during survey responses
Pricing
Free trial: Offers30-day free trial
Offers custom pricing based on the requirements of the business
6. UserpilotĀ
Userpilot is an onboarding tool designed to help businesses improve user engagement and retention. With its no-code approach, Userpilot enables teams to create in-app experiences tailored to user needs, such as onboarding flows, tooltips, and product tours.
Features
No-code in-app experiences: You cancreate interactive product tours, tooltips, and onboarding flows without coding. Userpilotās drag-and-drop interface makes it easy for product teams to design experiences that guide users through their journey.
Feature adoption tracking: You can monitor how users interact with specific features and analyze usage trends. Identify underutilized features and strategize to increase engagement.
In-app surveys and feedback: You can collect real-time feedback from users through customizable in-app surveys.
A/B Testing: Optimize your in-app experiences by running A/B tests to determine what resonates best with users.
User journey mapping: Visualize the user journey to identify friction points and opportunities for improvement. Create targeted interventions to enhance the overall experience.
Pros
Behavior-based targeting for personalized user experiences
āāFlexible customization for various user types and flows
āāResource centers and on-screen support improve user engagement and satisfaction
Cons
Challenges with precise placement of elements and color customization
Lacks advanced AI capabilities
Pricing
Free trial: Offers 14-day free trial
Paid: Starts from $249/month, billed annually
7. AppcuesĀ
Appcues is a user onboarding and product adoption platform that empowers businesses to create tailored in-app experiences without requiring coding expertise. Its known for its intuitive design and powerful analytics, Appcues helps software companies improve user engagement, feature adoption, and retention through personalized onboarding flows, tooltips, and product tours.
Features
User onboarding flows: You can create interactive onboarding experiences that guide users step-by-step through your product.
Tooltips and product tours: Design tooltips and tours to educate users on advanced features or updates.
In-app surveys and feedback collection: You can gather real-time user feedback with customizable surveys.
Behavior-based triggers: Target users with personalized messages and experiences based on their actions, such as visiting specific pages, interacting with features, or reaching particular milestones.
Progress tracking: Show users their progress through onboarding steps or tasks, ensuring they remain motivated and engaged.
Templates and themes: Leverage pre-designed templates and themes to quickly create visually appealing experiences that align with your brand identity.
A/B Testing: You can experiment with different onboarding flows, tooltips, or in-app messages.
Pros
Enables two-way communication with users, including surveys and feedback
Intuitive setup requiring minimal involvement from the development teams
Effective for creating personalized user journeys
Cons
Challenges in organizing flows for large-scale campaigns
Limited targeting based on specific conditions
Pricing
Free trial: Offers 14-day free trial
Paid: Starts from $250/month, billed annually
8. Productboard
Productboard is a product management platform. It helps teams prioritize features and build products that resonate with customers. By collecting and organizing customer feedback, aligning it with business objectives, and visualizing product roadmaps, Productboard empowers businesses to deliver user-centric solutions.
Features
Customer feedback collection: You can centralize feedback from multiple channels i.e emails, support tickets, surveys, and more.
Feature prioritization: Prioritize features based on customer needs, business goals, and market insights. Use the built-in prioritization matrix to determine which features will deliver the most impact.
Roadmap visualization: Create clear, shareable roadmaps that communicate your product vision and strategy to stakeholders.
Idea management: Capture and manage ideas from teams and customers.
Customizable views: Tailor how your team views product plans with features like timeline views, feature lists, and Kanban-style boards.
Pros
Enables companies to prioritize features based on user needs and customer feedback
Allows users to create custom roadmaps tailored to their teamās specific needs
Integrates seamlessly with tools like Jira, Slack, and Trello
Cons
Relatively expensive for smaller teams or companies with limited budgets
Certain features require manual updates
Pricing
Starter plan: You can build a single roadmap at no cost
Starts at $19 per user/month
9. Adobe Experience Manager
Adobe Experience Manager (AEM) is a comprehensive content management solution designed to help businesses deliver personalized, dynamic digital experiences across various touchpoints.
Features
Product experience management (PEM): AEM enriches product data with marketing content to create immersive shopping experiences. It links product and marketing assets to product catalogs for easy access and management.
Experience fragments: Reusable content that can be linked to products and categories, making it easy to scale and personalize product pages.
Content fragments: Structured content that augments product data, used to create dynamic, headless content linked to product catalogs.
Product cockpit: Centralized view to manage products and associated content in one place for easier content enrichment.
Dynamic page enrichment: AEM allows content and experience fragments to be inserted dynamically on product pages, enhancing personalization.
Shoppable content: Make any content page shoppable by adding commerce components, and linking product details and associated content for seamless shopping.
Real-time preview: AEM enables real-time preview of enriched product pages, ensuring relevant content is displayed to enhance the product experience.
Pros
Allows efficient organization, storage, and retrieval of digital assets, making it easier to manage marketing materials
Offers extensive customization options
Suitable for both small businesses and large enterprises, with the scalability to support growing needs.
Cons
Considered expensive, with high upfront costs and licensing fees
Difficult to learn for new users or developers, particularly those who have not worked with Adobe products before
Pricing
It offers custom pricing based on the scale and needs of the organization
10. Zonka FeedbackĀ
Zonka Feedback is a customer feedback and survey tool designed to help businesses collect and analyze customer feedback to improve product experiences and enhance customer satisfaction.
Features
Ready-to-use survey templates: You can access a variety of pre-designed templates for measuring product experience.
Metric surveys: It Includes NPS, CSAT, and CES surveys to gauge customer satisfaction.
Product market fit measurement: Assess how well your product meets market demands.
Real-time survey response alerts: You will get notified instantly when feedback is submitted, allowing for quick action.
Omnichannel feedback collection: You can collect feedback through email, web pop-ups, SMS, and in-app surveys.
Smart survey targeting and distribution: It lets you customize survey distribution to target the right audience at the right time.
Pros
Offers a wide variety of survey options and is effective for gathering customer satisfaction (CSAT) data
Allows surveys to be distributed through multiple channels, including email, SMS, and offline methods
Detailed analytics and reporting for data-driven decisions
Cons
Lacks flexibility in survey design
Limited features on the free plan
Pricing
Free trial: Offers a 7-day free trial
Starts at $49/month
Top product experience software comparison
Tool
Type
Free Trial
Starting Price
VWO
All-in-one conversion optimization tool
30-day free trial
$139/month (VWO Insights)
Mixpanel
Product analytics
Yes (track up to 20 million events per month)
$24/month (Growth)
Pendo
Product analytics
30-day free trial
Custom pricing
Appcues
User onboarding and product adoption
14-day free trial
$250/month (Growth)
Adobe Experience Manager
Experience management
No free trial
Custom pricing
Choosing the right tool: Key features
When selecting a product experience tool, it’s crucial to consider several key features that can enhance your ability to optimize user interactions and improve overall product performance. Here are the features:
1. Behavior analytics features
Analytics are at the heart of any great product experience tool. Features like heatmaps and session recordings are integral to understanding user behavior and identifying areas for improvement.
Heatmaps are invaluable for understanding which elements on your page are engaging users and which are being overlooked. By identifying these areas, you can make data-driven decisions about where to adjust your layout or content for better engagement.
Session recordings help you see exactly how users navigate your product, where they encounter problems, and where they drop off. Watching these recordings provides a firsthand look at user struggles, making it easier to optimize the user experience and fix pain points.
By incorporating both heatmaps and session recordings into your product experience toolset, you gain a deeper understanding of how users interact with your product, enabling you to refine the user journey and make effective changes.
2. User feedback
In addition to analytics, features that gather user feedback through surveys, polls, or NPS scores are valuable. These insights directly from users provide qualitative data that can complement the quantitative findings from analytics, offering a fuller picture of the user experience.
3. Integrations and scalability
Finally, ensure that the product experience tool integrates easily with your existing systems (like CRM, analytics platforms, or email marketing tools). Scalability is also key, so ensure the tool can grow with your business needs as your product and user base expand.
Conclusion
Product experience tools are vital for delivering seamless and engaging experiences that meet customer expectations. These tools help businesses manage, optimize, and personalize product interactions, ensuring higher satisfaction and loyalty. The right tools can make all the difference in creating memorable customer journeys.
For a complete and reliable solution to elevate your product experience, VWO is your ultimate partner. With integrated tools for behavior analysis, A/B testing, and personalization, it empowers businesses to optimize every aspect of the product experience.
Product management tools are software solutions that help teams plan, develop, and manage products effectively. These tools streamline workflows, improve collaboration, and ensure alignment with business goals.
Q2. Why should you use product management tools?
Product management tools enable teams to organize tasks, prioritize features, track progress, and make data-driven decisions. They foster better communication and ensure that product goals are achieved efficiently.
Q3. What are some common features of product management tools?
Common features include: a. Roadmapping and planning b. Task management c. Collaboration and communication tools d. Analytics and reporting e. Integration with other software tools
Q4. What key features are in PXM software?
Product experience management (PXM) software typically includes: a. Centralized product data management b. Customizable product catalogs c. Personalization capabilities for customer experiences d. Analytics to track product performance e. Seamless omnichannel integration
Q5. What are some free product experience management software?
Some free PXM tools include open-source platforms and freemium versions of PXM software. These tools often provide basic functionality for small businesses or trial purposes.
Q6. Is there any open-source product experience management software?
Yes, there are open-source PXM software options available. These solutions allow businesses to customize the platform to meet specific needs without paying licensing fees.
Q7. What is a product experience platform?
A product experience platform is a type of software that focuses on delivering and optimizing customer interactions with a product across various touchpoints, ensuring consistency and personalization.
Q8. What is a PXM tool?
A PXM tool, or Product Experience Management tool, is software that helps businesses manage, personalize, and optimize the product information delivered to customers across different channels.
Q9. What is an example of a product experience?
An example of a product experience is a customer interacting with a product page online, where they see personalized recommendations, accurate product descriptions, and detailed visuals that match their preferences.
Q10. What are the 6 components of the complete product experience?
The six components are: a. Accurate and enriched product data b. Consistent omnichannel delivery c. Personalized recommendations d. Seamless user experience e. Real-time analytics and feedback f. Engaging content and visuals
Aastha Trehan
Hey there! I'm Aastha Trehan, a content marketer at VWO. I write, manage, and execute content. I love creating high-quality, engaging content that resonates with readers. When I'm not working, you can find me playing badminton or basketball, binge-watching movies, or getting lost in a good book. I'm also an adventure enthusiast and love trekking.
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We're satisfied and glad we picked VWO. We're getting the ROI from our experiments.
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CRO Manager
VWO has been so helpful in our optimization efforts. Testing opportunities are endless and it has allowed us to easily identify, set up, and run multiple tests at a time.
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