The Unshakeable Business Case for Empathetic CX

An empathetic customer experience feels right, but proving its financial value has always been a challenge. This advanced workshop, led by emotional conversion expert Talia Wolf, directly tackles this problem. You will be equipped with a powerful new framework to quantify the ROI of customer sentiment and forge an undeniable link between empathy and revenue.

Move beyond soft metrics and learn to translate feelings into financials. We’ll show you how to present a data-driven business case that proves empathetic design and copy are not just good for customers, but essential for the bottom line. Join us to build your unshakeable case and champion a more human-centric approach within your organization.