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Webinar

How to Fuel Your Product-Led Growth (PLG) Website: The 2 Funnel Challenge

Duration - 40 minutes
Speaker
Nimrod Kozol

Nimrod Kozol

Head of Growth Marketing

Key Takeaways

  • Use VWO for testing: VWO is a reliable tool for testing different aspects of your website, such as messaging, layouts, navigation bars, and CTAs. It also allows for segmentation, such as distinguishing between logged-in users and new visitors, or users from different geographical locations.
  • Start small with testing: Begin with a small percentage (like 20%) when testing new changes to your website. Monitor the results and if everything seems to be going well, gradually increase the percentage.
  • Monitor and adjust tests: If a test seems to be failing or negatively impacting your KPIs, stop and investigate. It could be a technical issue or the idea itself might not be working. Make adjustments as necessary.
  • Balance between self-service and contact sales: For self-service packages, users must first sign up. However, there should also be an option for users to directly contact sales if they prefer. It's a constant balance to maintain, but it's important to offer both options to cater to different user preferences.
  • Gradual implementation: Implement changes gradually and monitor the results. Rarely will a test drastically drop results unless there are technical issues. By doing things gradually and checking regularly, you can ensure the effectiveness of your tests.

Summary of the session

The webinar, led by Nimrod Kozol, Head of Growth Marketing at Lusha focused on the complexities of website optimization for growth, using VWO as a testing tool. He discussed the importance of segmentation, identifying different user groups, and the balance between business needs and testing. He shared Lusha’s approach of starting small with tests, gradually increasing them, and monitoring the impact on KPIs.

He also addressed the challenge of balancing different user funnels, emphasizing the need for users to sign up before accessing self-service packages. The host facilitated a Q&A session, addressing queries about testing methods, user segmentation, and balancing business needs with testing.

Webinar Video

Top questions asked by the audience

  • Can you talk about the level of complexity in Lusha's tests? Did Lusha build up its own experimentation platform internally? Or did you rely on 3rd party testing tools like VWO?

    - by Tim
    So, first of all, obviously, we rely on VWO. I mean, that's our testing tool for these tests, obviously; that's what we use in order to test, whether it's messaging or showing different pages to diffe ...rent IPs. Now, I'm not quite sure, like, where exactly you wanna go to talk about the complexity. Most of our tests, in the end, are around messaging, layouts, and showing different CTAs. Now, the complexity comes from the segmentation itself, like our ability to identify between logged-in users and new visitors or users coming from the US IP versus, you know, UK IP or India IP. So those are usually the complexities.
  • How did you manage the need to test different versions and be agile with it versus the need for complex functions on your website? And essentially, again, the question is around the platform. Did you use the same platform, or did you outgrow it? This is one specific type of question.

    - by Ruck
    And for the second question about how to balance our business needs with testing, then usually what we do is we obviously start small, where we don't necessarily always start with the 50/50. We'll sta ...rt with 20%. We'll see how that goes. We'll see that everything is in place. Well, obviously, if a test seems to really fail this is a struggle that everybody has at growth. I mean, on the one hand, you have KPIs. We are constantly, I mean, we have KPIs we have to reach, and obviously testing is supposed to help that, but sometimes testing obviously hurts that. Perhaps we tested a different homepage that lowered our conversion by 10%. Perhaps we implemented a navigation bar that decreased conversion. So, we do it gradually. We start with 20%. We see that everything's okay. We see that things are in the right direction. And then we'll gradually increase it to 50%. Now, obviously, we'll give it a week or two. If we see after a few days that it's really bringing results down, then obviously we'll stop and we'll see, perhaps it's a technical issue or perhaps really just the idea wasn't good. But I have to say that rarely happens. I mean, usually, we'll find that the test is just a bit less than the control or perhaps it's the same. We haven't really encountered, unless it was technical issues, a case in which really it just dropped us by 50%. But, I think when you do things gradually and and and and you check, then you'll probably be fine.
  • Does the Lusha site have a pricing page or an area where a user can directly sign up for a paid package?

    - by Matthew
    Okay. So first of all, all the self-services have to first “Sign-up”. You cannot go through the self-service package without signing. So that's the first thing. And, obviously, yes, on the pricing ... page, you'll be able to see all the self-service packages and you’re able to see the contact sales. And we do have a number of users who go directly to the “Contact sales”. This does happen. It's very hard to attribute what exactly caused that specific user because a lot of times it's not attributed to a specific campaign, but it came organic that caused the user to immediately contact sales. But, definitely, it's a constant battle. And like I said, we're still a PLG company, and I think that's what's important. Even though our KPI is to improve demos, and you know at the end it's through the product itself. What we're simply trying to do is make it simpler for those who, when we perhaps already know they want to purchase an enterprise package, we make it easier for them. And we help to support it through the website, through the content, and really putting, the contact sales CTA in the right places in order to make it easier.
  • How long do you let your tests run? Is it time-based or number of users based, and how much data do you need? Do you generally need to make a decision as per Lusha's experience?

    - by Nikita
    Obviously, this is also a question that we battle a lot of times. First of all, some tests, for instance, the enterprise page that I showed; that's a very small test. I mean, it had a big impact, but ...you don't get that many users going to the enterprise page. So that test can run for a very long time until you get masses of data. So at some point, you really have to see, even after perhaps 100 sessions or 200 sessions, if there is a difference and if you are creating an impact already. I believe you don't necessarily have to. Now in other cases, like the home page, we might run the test for a few weeks or a month, or sometimes if it's a page that has a lot of volume, we can even do it in a matter of a week, a week and a half. So I don't think there's a rule of thumb. I think there's a lot of being conscious and just making a decision based on the amount of volume and what you see from the data that you currently have. And, for instance, on PPC, a lot of times, we'll run tests for a lot longer since, you know, there's volumes or, sorry, actually shorter, since you have volumes of data, and you can, you know, accomplish a lot of decisions.

Transcription

Disclaimer- Please be aware that the content below is computer-generated, so kindly disregard any potential errors or shortcomings.

Raghav from VWO: Good morning, everyone. My name is Raghav, and I work at VWO as an Associate Marketing Manager for the US region. I will be your moderator for this event. Before we take off, I would like to take a moment to introduce our ...
guest to you – Nimrod Kozol. Nimrod is Lusha’s Head of Growth Marketing and a specialist in scaling ad spend by optimizing contradicting sales funnels with over a decade of experience.

He has integrated his unique testing philosophy into the experimentation process and accelerated Lusha’s growth to never-seen-before levels. He’s a user acquisition expert with an MA in social psychology. He’s someone who takes joy in building acquisition departments from scratch to scale with a positive ROI. More importantly, he has worked with organizations in all the major verticals that you can think of.

It could be travel, SaaS, eCommerce, gaming – you name it, and he has literally been there. Nimrod, welcome to this session and thank you for taking the time to enlighten us on what it actually takes to build and drive a culture of experimentation in a PLG company. I’d also like to extend a very warm welcome to our audience today. Thank you for joining in, and I hope you enjoy this webinar. I hope you would like to ask questions as well.

Please feel free to put it out as comments in the chat box. And I ensure that at the very end of this webinar, I will bug Nimrod to answer each in every query or concern that you had throughout the presentation. More importantly, if at any point in time you think that the audio issue has incurred from anyone’s end, please, spam immediately so that I can solve it immediately. I assure you, we will be picking questions at the very end, and Nimrod will offer the responses.

With this, I would like to invite Nimrod to present, please. Thank you.

 

Nimrod Kozol:

Thank you, Regal, for your kind words. I hope everything is clear in terms of… You can see my screen and hear the audio. So as regards everything’s okay?

 

Raghav:

Oh, everything. Okay.

 

Nimrod:

Perfect. So as introduced, today’s topic is going to be about how to fuel your PLG website for hyper-growth and the challenges that we faced both in testing and in dealing with what seemed to be contradictory funnels. So first of all, I’d like to introduce myself. I’ll introduce Lusha. We’ll talk about what a PLG is for those of you who are unfamiliar with it, what it means to do growth at a PLG, and the challenges that we faced with having these 2 contradictory funnels that I talk about.

And I’ll also give you a few examples to take home with you about, tests that we accomplished at Lusha and hopefully can help you grow your business as well. So first of all, I’ve been in Lusha for over a year and a half. I managed in that time to build a performance team that scaled our monthly ad budget from around 5k to nearly 2 million. And I built a nice amount of user acquisition managers and growth managers during that time. I have over 10 years of experience in paid advertising.

Really like, Rajav said, in gaming, hospitality, eCommerce, and B2B SaaS, I  really experienced the differences and the challenges of each and every vertical. And, last but not least, a big homestand. So for those of you who aren’t familiar with Lusha, I’m sure that’s a lot of you in the audience. So Lusha is a pretty recent unicorn, and it was founded in 2006. And, we have nearly 1,000,000 users up to date.

And what we do is provide revenue teams with a sales intelligence solution that allows them to shorten their sales cycle and increase revenue. We allow them to connect directly with their prospects and, in that process, to really increase their connectivity rates, their qualified meetings, and hopefully from there, their revenue. The basis of Lusha is a PLG company, and I’ll go into what a PLG company means in the next slide, but it really helped us to build our business and create a big amount of user acquisition scale. This is an example of one of our products, which is the prospecting platform. It basically allows you to create audiences through the various filters that we have in order for you to directly contact those that you need in order to grow your business.

And it’s what’s been leading us, our major product in the past 6 months. So I mentioned a PLG company. What this means is if PLG stands for Product-led Growth, it means you put in the center, your product as your growth mechanism, your true growth engine in the past, and there still are companies that use the more traditional, scaling method. And what you do is you have, you know, a Contact Us funnel in which you reach out to potential clients and try to get them to book a demo and be in touch directly with your sales team. And that puts a lot of pressure obviously on the sales team, and it also limits the scope of how much you can actually grow.

And it also brings a pretty high acquisition cost. Now when you are a PLG company, you put the product itself in the center. And what that means is user acquisition is done through the product. And so is retention and the reduction of churn. You usually offer some kind of premium package and great examples of that are, for instance, other than Lusha are Zoom, Slack, or Dropbox, which give users a real taste of the benefits of the product.

They actually can experience the product. They can even have short-term successes through the use of the product, but the success of the product pushes them later on into purchasing packages, which give them more, more features and more flexibility And this is all done through the product itself. In that way, it makes the entire company aligned with what the product needs in order to grow. In the marketing aspect, aspect. As I mentioned earlier, when you go with the traditional funnel, you’re our marketing team, and all you need to do is generate qualified leads for your sales teams, usually, what you’ll end up doing is focusing mostly on the lead-gen capturing. And that means that you’re gonna focus mostly on the bottom of the funnel.

You’re gonna try and capture the audiences that are most likely to convert and are more ready to be pushed into a demo and into sales. Now when you work at a PLG company, that gives the marketing team a lot more flexibility in terms of acquisition because now suddenly you don’t have to necessarily go to the bottom part of the funnel. But you can also target people in the mid to high. Because you know that they have some interest in the industry or in the product or they are even in a consideration mode. And in that case, you really just need to push them into the product. You give them a free trial to test it out.

And from there on, you hopefully see a conversion. But it puts the emphasis on the product itself to create the conversion to a paying customer. And in that case, when you know that your product actually offers the right benefits to the right target audience, then there’s no reason this shouldn’t happen. And in that case, it really allows you to lower your cost of acquisition and create a user acquisition at scale like we did at Lusha. So as I mentioned in the beginning, what we’ll talk about in this webinar isn’t just about dealing with the 2 contradictory funnels, but also how we came up with our testing method and how we used it in order to create the growth on our website.

And if I divide it into 33 very simple parts, the first one is obviously we always think about what we wanna improve. And that’s usually in correlation with our KPIs. We try to think clearly, about what can we do in order to improve our KPIs, to reach our KPIs, or even surpass them. Now in order to do that, obviously, we have to collect data. And I’ll go into that in the next few slides of how exactly we collect data from different sources and what we look at in order to do so.

And very last after we did the first two parts, then obviously we’re gonna try and think of a hypothesis of how we can actually improve what we’ve been doing so far in order to reach the KPIs we want. So when it comes to data sources, I would say we can divide it into 4 main groups. So, obviously, the first one is Google Analytics, a very useful tool that I’m sure every marketer has used at some point. Obviously, it gives you a great benefit of understanding usage and events, and the activity and user journey on the website. The second is ad platforms. Now, the ad platforms at Lusha—since we’re dealing with a mass, pretty big marketing budget—we can really utilize app platforms. We can take findings from them and later test them on the website. I’ll go into that in depth a bit later in the webinar.

The third is obviously calls or surveys or interviews, whatever you wanna call them in which you talk directly to your users and understand how they experience the user journey, the website, the landing page, the creative, and the product itself. And through that, you can really complete what you found through Google Analytics and the ad platforms. The last one is a tool such as VWO, which allows you to look at heatmaps and session recordings and really understand the data that you’re seeing in-depth. So if we take those 4 sections and divide them into 2 groups, we can basically look at it as quantitative and qualitative. Now, if we start with the qualitative – that’s the heat maps, recordings, and interviews – it’s obviously now hard to create and do it at scale.

Right? I mean, you’re not gonna know, probably look at thousands of recordings, or go through 100 interviews. But that being said, there’s still a lot of value even in looking at 30 recordings or doing 15 early interviews, and the same obviously goes for heatmaps. It’s a great way to complement what you’re seeing on the quantitative side.

So when we look at the quantitative side, I like to look at what we do at Lusha is we like to look at a few things. The first one is obviously the user journey. We want to understand how the users are experiencing the website. How are they interacting? What types of pages are they visiting?

What type of content are they leaving? The second thing is the number of pages. I mean, how many pages are they actually browsing through in one session? It’s great to understand the story that is unfolding in front of them and to try and understand the psychology behind the user journey. Now the third one I believe is a lot of times overlooked, and I think it’s great in finding hidden gems and things you don’t necessarily find through the user journey.

And that’s page value. What page value is for those who maybe haven’t heard of it or haven’t worked with it: In Google Analytics, you basically assign a value to one of the events, the events that are important for you. In our case, for instance, we assigned $15 for a sign-up. Now, it doesn’t necessarily mean that a sign-up is worth $15, but it’s just a number that we give in a static way to every sign-up that occurs. What we found when we look at page value is that a lot of times there are obviously going to be pages that are very crucial in the user journey towards sign-up, and that’s going to be the homepage, the product page, and the pricing page.

And those are obviously gonna have a very big page value because what basically Google Analytics does, it takes the value and divides it between the different pages. So those are obviously gonna get a very high score, but then you’ll find it, and we’ve seen it at Lusha – you’ll find pages you never thought have a specific value in creating a conversion. It could be a specific testimonial. It could be perhaps the “About us” page.

It perhaps can be some, you know, random page that you inserted. We’re really sure that the value it necessarily has for conversion, like maybe a specific content piece in the blob. So, these are all things that we found out through the page value, and it can really help you in creating a better user journey and also a better story that you can tell to your users. The last one is engagement metrics, and in this case, I’m talking about what we see from the app platforms themselves—things like CTR and CVR. It really is an opportunity for you to engage directly with your audience, with your target audience, and see what types of messaging are there.

They’re taking action by liking, commenting, or even just clicking and converting later. It’s great to understand how you can learn more about what pushes users towards action. So, if we talk really specifically about PPC as a key source, and I mentioned that we have a pretty big ad spend budget. But even if you only have $5k or $10k or even $1k, if you spend it correctly, it still gives you usually more volume in a shorter period of time, than you can find it on your website.

And for us, it’s a great tool to really implement it in our learning and our testing for four key reasons. One is agility; you can easily create campaigns and can easily pause them. You can easily create messaging. It’s very easy, simple, and quick to play around and target different segments and different geos, all in, you know, in probably less than an hour.

Second is up, as, like I mentioned, is data volume, especially when you have big budgets, and obviously, you get a lot of data that you can utilize. 3rd is, of course, the engagement metrics that I stated earlier, the fact that you have a direct interaction with your target audience. And the 4th is segmentation. You can create campaigns for different geos, for different devices, for different audiences, and this allows you to test different messaging different landing pages, and different funnels even through a quick and simple solution, and you can later on implement it on your website. So, for instance, in our case, at Lusha, since the paid team is constantly testing new messages in order to increase the conversion rate and lower the CPA, What this gives us is a lot of data that we later on implemented on our website. We tested different H1s and H2s. We tested different benefits and different features that we showed, that we saw had promise, through our ad platforms.

And also, different social proofing, different testimonials, and perhaps different logos of companies. These are all ways to really take what you learned in PPC and implement it on your website in order to create new tests and help, and hopefully, create growth. So, I mentioned the collection of data and how we decide on what we wanna improve. But now, and for instance, in our case, we look at really the different KPIs that we might have or different events that we believe might lead to increasing our KPIs, such as sign-ups, demos, pages visited, or average session time. But after we collected the data and decided what we needed to improve, and what we wanna improve, we started thinking, okay, from the data, from what we need to do, the goal we need to achieve, how we can improve it.

Lastly, why should it work? So we, for instance, would test things like different messaging or perhaps a different layout of the website, perhaps different colors, or even creating a different user journey through linking. And all this is obviously based on the data that we collected in which we found specific patterns or we found some kind of finding that we would like to test later on. Finally, before we decide on the test and implement it, we also need to think and come to an agreement as to why we actually think this should work.

An example in our case was that we noticed PPC ad users engaged much better with yellow pages on the landing page. Each time the hero on the landing page was in yellow instead of blue, we observed a higher conversion rate. This is something we wanted to test further on our website or on specific pages to see if we could replicate the same results. After we’ve gone through our testing method at Lusha, we decide what to test, how to test, and why we should succeed.

One of the main issues that we have in Lusha—and this also kind of frames everything that has to do with our testing methods—is that we’re in a really contradictory position of funnels. That’s why, on the one hand, as I mentioned, we’re a PLG company. As a PLG company, we believe strongly that user acquisition and growth marketing need to work by pushing users directly into the product for them to experience it and then go to the self-service packages, what we call “No touch”, meaning there’s no salesperson involved, and create growth through that. However, at the same time, as a company that’s growing, as a company that needs to support a pretty big monthly ad spend, we also need to generate a steady stream of income. We also need to be able to predict our income. In order to do so, we need to be able to create what we call enterprise packages, which are deals that are done through the sales team.

So, we need to support and, at the same time, we need to self-service to be able to send people into the smaller packages, which are usually $40 a month or $80 a month. But at the same time, we also need to continue to grow the number of users who contact sales. Now, if we look at our website, you can see that our main CTA is starting for free. So, that’s still what we want to push users into. We want them to engage with the product.

At the same time, though, we have to make it easy for them to contact sales. Also, perhaps there are specific users that we might identify that we don’t want them to go through the self-service. Perhaps we wanna push them directly into contacting sales because that will allow us to increase our revenue in a much faster way and support our growth. So, we find ourselves constantly battling on how to do so. How are we supposed to support both of these funnels and create growth on both of them?

So the way we found a solution for this dilemma or we think we do is that what we’re trying to do is we’re trying to combine them. And what this means when we combine them is, first of all, our primary CTA is still going to start for free. We haven’t changed that. However, there are specific pages in which we believe that, attend more to the needs of more enterprise-level packages. For instance, it could be a specific content piece. A blog piece, which is more about strategy and for bigger sales teams. 

So, obviously, that might be more relevant to somebody from, you know, a company the size of Google or Amazon instead of, you know, a small business of only 50 employees. So, when we see or identify pages that support that, what we call that story—the enterprise story—then we might change the CTA and put the ‘contact sales’ CTA as the primary one. Another one is really using the content to generate demand. And in that case, to really kind of pump up users to, perhaps, even though they go through the self-service and they experience the product, but still through testimonials, through specific, block pieces to show them the value of having a bigger package and, and booking a demo with a sales team.

And the third one, which is, I think, also very important, is we have 2 separate experiences for new visitors and logged-in users. Logged-in users mean they already have an account. So if you’re a new visitor, you’ll definitely get the initial CTA for free. However, if you have an account and you visit a specific page, then we’ll only show you the “talk to us” or “contact sales.” So a great example of that is the fact that up till a few months ago, we didn’t even have an enterprise page.

The idea was that not only do we need an enterprise page to tell the story of us offering enterprise packages, but we also did is that we created that same differentiation between new visitors and logged-in users. So a new visitor would still see the “sign up for free” when they visit the page, meaning we’ll still push them into that PLG funnel, into that self-service funnel. However, if it’s a logged-in user, then they’ll only see a “talk to us” or a test that we might do. We always play around with, obviously, testing different CTAs, but it could be “talk to us” “contact sales” or “book a demo.” But that would be the option that is allowed in user seats. And we actually saw a 15% uplift in SQLs through this through this page and through the fact that we suddenly, for the first time, had a… This was the first time we had on our website a “contact sales” CTA other than our pricing page.

So this was a pretty big change for us, and we saw the immediate impact from doing so. So, as promised, I’ll share with you a few tests that we did at Lusha that I hope you can take back with you and perhaps, you know, find a way to implement them in your business to generate growth. So, first and foremost, after we do the test, we always look at this tree in order to analyze the results. And I’ll show you, immediately, an example of what happens when you don’t do this. And basically, to kind of generalize this, we always, first of all, look: “Did we do this test on all geos in all sources, or did we do this test on specific geos or specific sources?”

And I’ll show you a great example of how important this is. And I’ve been surprised many times how many times people have actually neglected to do so—not, but, I mean, overall in my experience, it’s not something that people always think about. And this is a great example because we did a home, test. And, you know, as you do an A/B test on our homepage. And, we did it across all geos and across all sources. And what we saw is that the control was lost to the test.

Now, before we, you know, stopped the test and concluded, well, this is a failure going back to the drawing board and trying to think of a new way to improve results, we looked at it for one second. Not exactly one second, but we really went in-depth in analyzing the results. And what we saw is this. Now, the US is our biggest target audience.

However, it’s still just a third of our audience. And what that means is, obviously, the rest of the world has a much bigger impact on the results of the test. And what we actually saw is when we broke it down, broke the results down into different geos, we saw that the US actually beat the control by 50%. And what skewed results in favor of the control was the rest of the world. And, obviously, we implemented this in the US and went back to the drawing board in the case of the rest of the world.

But we almost missed a great opportunity to improve our conversion rate. This is because we didn’t initially know that if you don’t segment, you might lose this opportunity. And I’m sure there’s a lot of tests, you know, out there in the audience. In cases where you perhaps did an A/B test on the entire audience and neglected to see the difference between the different sources or the different geos, you might be missing out on great opportunities for growth just because you didn’t go in-depth and really found hidden gems. So that’s an example of one of the tests that we did at Lusha.

A second test that we did, and this is actually one of my favorite tests because I think it’s not something you usually do, was the navigation bar. Now, obviously, so we looked at the data. And what we saw is two things. One main thing is that our product pages are the best-converting pages on our website.

The problem was, though, that they were not necessarily getting the amount of volume that we wanted them to. We’re not seeing enough users going from the home page to the product pages or from the blog to the product pages. And we thought that this was a great opportunity to increase conversion. Furthermore, it’s a great opportunity to, you know, enrich the user, to give him more in-depth knowledge of what Lusha is about to experience not just what he sees on the home page, but also our different products and different solutions. And what you can see on the bottom is the navigation bar that we had, which stated why Lusha. Under it, we had the product pages and the solution pages.

And, like I said, we felt that not enough people were clicking on solutions and going to the product pages. And, on the upper part, basically, what we did is we separated it. We took the solution. We separated it into products and solutions, hoping to see a difference in conversion.

So, as I said, our hypothesis was that the more users reach our product pages, the more they’re likely to convert. And the means was simply to create a simple version of the navigation bar. And the results? Unfortunately, no difference whatsoever. Now, this is still something; I mean, we were very disappointed to see that result. However, this just means that we need to go back to the drawing board and do it again.

We’re certainly gonna do this test again. I think that the navigation bar is something that websites don’t test enough. I think there’s a lot of opportunity there, and it’s definitely something that we’ll try to work on again because I really believe that it is something that we can optimize and create a difference in our conversion. And the last test is optimizing toward better mobile convergence. So, since I come from paid and since Lusha relies heavily on user acquisition, that means, obviously, we spend a lot of money on platforms such as Facebook, YouTube, and LinkedIn, which are especially heavily reliant on mobile inventory.

And mobile is hard to convert. And since we’re a B2B SaaS company and our platform is on desktop, That makes us usually, we always thought desktop first, and we never really took the time and effort to really optimize our mobile landing pages and mobile website. And what we did is we put it as a priority Like I said, you know, when we decided on testing, we knew our KPI was to increase sign-ups. We knew that, through the data, the collection of data. We knew that there was a lot of mobile inventory that we were not utilizing the conversion rate was much lower than expected.

And we approached it by thinking, “Okay, how can we improve this?” And what you can see here is on the right, you can see the older version. And what you have here is a gif, which obviously impacts loading time. And what you see are also big icons that really, you need to scroll in order to see all of. On the left, you have the newer version, which doesn’t have a gif, or the icons.

You can see them in one snapshot, so you don’t really need to scroll, and we really believe that these things will allow us to increase growth. And we really saw that once we focused on first, being a mobile-first design, having bigger text icons that are telling the story we’re having less scrolling and no gif for faster loading time. And we did see an increase of 10% in our conversion, and we’ll keep on obviously working on our mobile pages in order to bring them on par with less time. So, really, the key takeaway, I think, is that first of all, even if you have several business goals, you really need to prioritize and optimize like we do when we try to balance between having basically 2 funnels, the self-service, and the demos, but we find a way to combine them. Whenever it’s more appropriate, put the sign up for free. We’ll sign up for free.

And whenever we feel that we can push users into contacting sales, we’ll do that. But it’s since we prioritize and we decide what’s more important and what opportunities we should do what. The second is that we really believe in collecting data from every source possible – PPC, Google Analytics, and recordings from VWO. They’re all great resources for collecting data and implementing tests on your website. We really couldn’t create growth on the website, if we didn’t utilize them, especially, PPC because it really allows and gives us volume, agility, and segmentation.

That we can later on take to the website. For instance, that same US messaging that I showed you is all based on things that we tested and found through our PPC ads. And the third thing is obviously never neglecting segmentation. I think that’s the most important thing you hopefully can take from this webinar. You really can find hidden gems when you look at the data through different segments, and you might find that some tests that you might have deemed lost to control were actually successful when you look at specific segments. I wanna thank you for your time and obviously for VWO hosting me.

 

Raghav:

Thank you, Nimrod, first for this insightful presentation. I would definitely want to join the term “insightful” because the kind of process and the depth that you have covered for each topic is way too resourceful from just a 35-40 minute view standpoint. And you have covered a lot generally. So, I’ll respect everyone’s timing in this presentation, and we generally have 1 or 2 questions with a similar context. I’ll read out both the questions so that you can figure out your approach in the meantime.

So, Tim and Ruck ask the first question: Can you talk about the level of complexity in Lusha’s tests? Did Lusha build up its own experimentation platform internally? Or did you rely on 3rd party testing tools like VWO?

I just want to give a disclaimer that Lusha is a VWO client with us.

 

Nimrod:

Yeah.

 

Raghav:

And the next question is that, firstly, Ruck is saying thank you for sharing the web platforms that you’re using for your website. How did you manage the need to test different versions and be agile with it versus the need for complex functions on your website? And essentially, again, the question is around the platform. Did you use the same platform, or did you outgrow it? This is one specific type of question.

I have another question for you by Matthew that I’ll cover in the later context. First, you can answer this one.

 

Nimrod:

So, first of all, obviously, we rely on VWO. I mean, that’s our testing tool for these tests, obviously; that’s what we use in order to test, whether it’s messaging or showing different pages to different IPs. Now, I’m not quite sure, like, where exactly you wanna go to talk about the complexity. Most of our tests, in the end, are around messaging, layouts, and showing different CTAs. Now, the complexity comes from the segmentation itself, like our ability to identify between logged-in users and new visitors or users coming from the US IP versus, you know, UK IP or India IP. So those are usually the complexities. 

And for the second question about how to balance our business needs with testing, then usually what we do is we obviously start small, where we don’t necessarily always start with the 50/50. We’ll start with 20%. We’ll see how that goes. We’ll see that everything is in place.

Well, obviously, if a test seems to really fail this is a struggle that everybody has at growth. I mean, on the one hand, you have KPIs. We are constantly, I mean, we have KPIs we have to reach, and obviously testing is supposed to help that, but sometimes testing obviously hurts that. Perhaps we tested a different homepage that lowered our conversion by 10%. Perhaps we implemented a navigation bar that decreased conversion.

So, we do it gradually. We start with 20%. We see that everything’s okay. We see that things are in the right direction. And then we’ll gradually increase it to 50%.

Now, obviously, we’ll give it a week or two. If we see after a few days that it’s really bringing results down, then obviously we’ll stop and we’ll see, perhaps it’s a technical issue or perhaps really just the idea wasn’t good. But I have to say that rarely happens. I mean, usually, we’ll find that the test is just a bit less than the control or perhaps it’s the same. We haven’t really encountered, unless it was technical issues, a case in which really it just dropped us by 50%. But, I think when you do things gradually and and and and you check, then you’ll probably be fine.

 

Raghav:

So, I hope this answers the questions Tim and Ruck asked. With respect to time, I would like you to just take this question quickly. This will be the last question for the webinar. The question is, does the Lusha site have a pricing page or an area where a user can directly sign up for a paid package? If somebody has literally made up their mind that, you know, yeah Lusha is the…”

 

Nimrod:

So, yeah…

 

Raghav:

Let me just complete the question. Just a moment. What do you think about the pricing page in terms of balancing the site? Do you think the “Sign-up for free” funnel works better or the “Talk to us” funnel works better or, what kind of funnel do you think is leveraged right? This is the question by Matthew.

 

Nimrod:

Okay. So first of all, all the self-services have to first “Sign-up”. You cannot go through the self-service package without signing. So that’s the first thing. And, obviously, yes, on the pricing page, you’ll be able to see all the self-service packages and you’re able to see the contact sales.

And we do have a number of users who go directly to the “Contact sales”. This does happen. It’s very hard to attribute what exactly caused that specific user because a lot of times it’s not attributed to a specific campaign, but it came organic that caused the user to immediately contact sales. But, definitely, it’s a constant battle. And like I said, we’re still a PLG company, and I think that’s what’s important.

Even though our KPI is to improve demos, and you know at the end it’s through the product itself. What we’re simply trying to do is make it simpler for those who, when we perhaps already know they want to purchase an enterprise package, we make it easier for them. And we help to support it through the website, through the content, and really putting, the contact sales CTA in the right places in order to make it easier.

 

Raghav:

Great. I have one question, by Nikita, as well. So I’ll just take it up. How long do you let your tests run? Is it time-based or number of users based, and how much data do you need? Do you generally need to make a decision as per Lusha’s experience?

 

Nimrod:

Obviously, this is also a question that we battle a lot of times. First of all, some tests, for instance, the enterprise page that I showed; that’s a very small test. I mean, it had a big impact, but you don’t get that many users going to the enterprise page.  

So that test can run for a very long time until you get masses of data. So at some point, you really have to see, even after perhaps 100 sessions or 200 sessions, if there is a difference and if you are creating an impact already. I believe you don’t necessarily have to. Now in other cases, like the home page, we might run the test for a few weeks or a month, or sometimes if it’s a page that has a lot of volume, we can even do it in a matter of a week, a week and a half. So I don’t think there’s a rule of thumb.

I think there’s a lot of being conscious and just making a decision based on the amount of volume and what you see from the data that you currently have. And, for instance, on PPC, a lot of times, we’ll run tests for a lot longer since, you know, there’s volumes or, sorry, actually shorter, since you have volumes of data, and you can, you know, accomplish a lot of decisions.

 

Raghav: 

Adding on to this, there is a VWO A/B Testing Significance Calculator where you just enter the numbers and it tells you if your test is genuinely significant enough to conclude. So, Nikita, I think you can also leverage that for your benefit, just a VWO to VWO kind of suggestion coming from my end. That’s all. Nimrod, you have been a fantastic speaker, and thank you for presenting such insight into this again. Thank you, audience for joining in.

I wish to see you in the next many more upcoming VWO webinars. I’ll take it off. This is Raghav, your marketing manager, and your co-host. Thank you.

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