How To Keep Up As Your PMF Evolves

All of Freshworks’ products have one common story and that is all about customer delight. But under the hood, there is another agenda – delighting the businesses themselves. Whatever the businesses need to do in their mission towards customer happiness, Freshworks will find a way to assist. And Freshchat’s story is probably the greatest example of this. 

Freshchat started out as a part of Freshdesk, a standard add-on to their helpdesk offering. That was almost a decade ago, before businesses truly started pushing the boundaries of what chat tools could possibly do. Now, Freshchat’s use is limited only by what its users want from it – engagement on the website, upselling, product recommendations,  lead gen, Freshchat does it all. 

Which brings us to our titular question: How To Keep Up As Your Product Market Fit Evolves? Colin Crowley, CX Advisor, and passionate customer advocate is here to tell us.