You can modify your payment information such as Email ID, Address, Credit Card information, and other details by updating your billing details in the VWO application. However, please note that the updated information will only reflect on your invoice from the next payment cycle.
- Click the Settings icon on the top-right corner of your VWO dashboard, and select the Billing & Invoices tab.
- Click Change Billing Information and update your billing details.
- In the next page, you can search for the billing details using your order number. You can search for the billing details using order number, credit card details, or zip code. We recommend that you update the billing information 2-3 days in advance of the next billing date to avoid unnecessary charges and manage your billing cycle dates.
- Click Save to update the information.
Frequently Asked Questions
How to make my company name appear on the Invoice?
While changing your billing information, you can enter up to 142 characters in the name field where you can enter all the details you want to display in the invoice.
How to add VAT Number to my Invoice?
If your payment partner is 2Checkout, you can add the VAT number to your account Billing Information. Add both your last and first name in the same field. Then, add the VAT number in the first name field which is now empty. Adding the VAT number in the last name field will ensure that the number appears on all billing invoices in the future. For existing invoices, you can edit the information using a pdf editor.
Can I have my invoices sent to an email ID?
We only upload the invoice on VWO main account from where you can can download the invoice. We do not send invoices to any email address.
Error message “General Application Error” appears
If Error message “General Application Error” appears when trying to change the billing information, open https://2co.com and search for the order or update your billing information.
How to switch from PayPal to Credit or Debit card?
You will have to make a fresh payment to switch from PayPal to Credit or Debit card. We recommend that you update the billing information around 3 days prior to the end of your current billing cycle so that you make the fresh payment right on time for the new billing cycle.
How to switch from Credit or Debit card to Paypal?
Simply go ahead and update the billing information. We recommend that you update the billing information around 3 days prior to the end of your current billing cycle as you will be charged as soon as you update the card information.