You can modify your payment information such as Email ID, Address, Credit Card information, and other details by updating your billing details in the VWO application. However, please note that the updated information will only reflect on your invoice from the next payment cycle.
ATTENTION If you have updated the billing information recently or modified your payment method, please wait for 24 hours for our payment gateway to process the updated information.
- Click the Settings icon on the top-right corner of your VWO dashboard, and select the Billing & Invoices tab.
- Click Change Billing Information and update your billing details.
- In the next page, you can search for the billing details using your order number. You can search for the billing details using order number, credit card details, or zip code. We recommend that you update the billing information 2-3 days in advance of the next billing date to avoid unnecessary charges and manage your billing cycle dates.
- Click Save to update the information.
Attention PayPal Users If you are using 2Checkout payment gateway, updating the billing details to PayPal account is not possible. You will need to make a fresh payment method for such cases. We recommend that you update the billing information around 3 days prior to the end of your current billing cycle. Please note that when you make a fresh payment, the credentials used during the transaction will be updated with our payment partner, and the same will be used for your monthly recurring billing.
Frequently Asked Questions
How to make my company name appear on the Invoice?
While changing your billing information, you can enter up to 142 characters in the name field where you can enter all the details you want to display in the invoice.
Can I have my invoices sent to an email ID?
We only upload the invoice on VWO main account from where you can can download the invoice. We do not send invoices to any email address.
Error message “General Application Error” appears
If Error message “General Application Error” appears when trying to change the billing information, open https://2co.com and search for the order or update your billing information.
How to switch from PayPal to Credit or Debit card?
You will have to make a fresh payment to switch from PayPal to Credit or Debit card. We recommend that you update the billing information around 3 days prior to the end of your current billing cycle so that you make the fresh payment right on time for the new billing cycle.
How to switch from Credit or Debit card to Paypal?
Simply go ahead and update the billing information. We recommend that you update the billing information around 3 days prior to the end of your current billing cycle as you will be charged as soon as you update the card information.