{"id":87249,"date":"2024-06-06T12:49:15","date_gmt":"2024-06-06T07:19:15","guid":{"rendered":"https:\/\/vwo.com\/blog\/?p=87249"},"modified":"2026-02-27T18:01:22","modified_gmt":"2026-02-27T12:31:22","slug":"6-must-watch-webinars-to-improve-website-experience","status":"publish","type":"post","link":"https:\/\/vwo.com\/blog\/6-must-watch-webinars-to-improve-website-experience\/","title":{"rendered":"Visitor Behavior Analysis &#8211; 6 Must-Watch Webinars to Improve Website Experience"},"content":{"rendered":"\n<p>Digital NRG, a marketing agency based in the UK, discovered that one of its clients was facing poor engagement and low conversions on their landing page.&nbsp;<\/p>\n\n\n\n<p>Now, there are a lot of factors that can lead to this problem &#8211; slow load time, page glitches, poor content quality, bad website experience, and so on.<\/p>\n\n\n\n<p>However, instead of relying on assumptions, Digital NRG <a href=\"https:\/\/vwo.com\/visitor-behavior-analysis\/\">analyzed visitor behavior<\/a> on the landing page with heatmaps and session recordings to understand how visitors were interacting with the page.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>This approach revealed a significant number of dead clicks above the fold, which prompted the agency to insert an additional CTA button in this section.&nbsp;<\/p>\n\n\n\n<p>This simple change boosted visitor engagement and led to an <a href=\"https:\/\/vwo.com\/success-stories\/digital-nrg\/\">increase of 133.8% in the conversion rate<\/a> of the landing page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"597\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Feature-image-Visitor-Behavior-Analysis-6-Must-Watch-Webinars-to-Improve-Website-Experience-1-1024x597.jpg\" alt=\"Feature Image Visitor Behavior Analysis 6 Must Watch Webinars To Improve Website Experience 1\" class=\"wp-image-87285\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Feature-image-Visitor-Behavior-Analysis-6-Must-Watch-Webinars-to-Improve-Website-Experience-1-1024x597.jpg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Feature-image-Visitor-Behavior-Analysis-6-Must-Watch-Webinars-to-Improve-Website-Experience-1-1024x597.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Feature-image-Visitor-Behavior-Analysis-6-Must-Watch-Webinars-to-Improve-Website-Experience-1-1024x597.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Feature-image-Visitor-Behavior-Analysis-6-Must-Watch-Webinars-to-Improve-Website-Experience-1-1024x597.jpg?tr=w-375 375w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"The importance of visitor behavior analysis\u00a0\u00a0\u00a0\" id=\"the-importance-of-visitor-behavior-analysis\" data-menu-id=\"the-importance-of-visitor-behavior-analysis\" style=\"text-align:left\"><strong>The importance of visitor behavior analysis<\/strong>\u00a0\u00a0\u00a0<\/h2>\n\n\n<p>When it comes to website optimization, brands often track a few common metrics like bounce rate, percentage of visitor drop-offs, time spent on a page, clicks on CTAs, and so on.&nbsp;&nbsp;<\/p>\n\n\n\n<p>However, as we saw in the case of Digital NRG, these metrics fail to reveal the underlying motivations and desires that drive visitor actions.&nbsp;<\/p>\n\n\n\n<p>This is where behavioral analytics comes into the picture. It is a useful method that involves conducting qualitative research to understand visitor behavior.&nbsp;<\/p>\n\n\n\n<p>With a <a href=\"https:\/\/vwo.com\/blog\/behavior-analytics-tools\/\">good behavioral analytics tool<\/a>, you can observe heatmaps, watch session recordings, create AI-powered surveys, and analyze form interactions to get deeper insights into visitor behavior and build an impactful website experience.<\/p>\n\n\n\n<p>If you are still unsure about the benefits or implementation, we\u2019ve uncovered some insightful and value-driven <a href=\"https:\/\/vwo.com\/webinars\/\">VWO Webinars<\/a> that will help you learn more about the importance of visitor behavior analysis.<\/p>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"1. Bas Wouters' Webinar\" id=\"1-bas-wouters-webinar\" data-menu-id=\"1-bas-wouters-webinar\" style=\"text-align:left\"><strong>1. Boost conversions with proven behavioral science techniques<\/strong><\/h3>\n\n\n<h4 class=\"wp-block-heading\">Link: <a href=\"https:\/\/vwo.com\/webinars\/behavioral-science-techniques\/\">Bas Wouters&#8217; webinar<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1260\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg\" alt=\"Bas Wouters' Webinar\" class=\"wp-image-87366\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg 2400w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1.jpg?tr=w-375 375w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p>Understanding your visitors&#8217; behavior, challenges, preferences, and intent is crucial for building an amazing website experience. While there are different ways to go about this, leveraging behavioral science techniques is a smart and effective strategy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-05-31-at-3.29.33\u202fPM-1024x577.png\" alt=\"Key behavior design principles. Source: VWO Webinar\" class=\"wp-image-87250\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-05-31-at-3.29.33\u202fPM-1024x577.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-05-31-at-3.29.33\u202fPM-1024x577.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-05-31-at-3.29.33\u202fPM-1024x577.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-05-31-at-3.29.33\u202fPM-1024x577.png?tr=w-375 375w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Key behavior design principles<br>Image source: VWO Webinar<\/figcaption><\/figure>\n\n\n\n<p>Bas Wouters, Founder of Online Influence Institute, joined VWO for an insightful webinar where he addressed the concept of behavioral science and explained how businesses can use it to boost website conversions.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>People typically don\u2019t know what influences their behaviors and decisions. You cannot trust what they tell you, at least not 100%. Instead, you must rely on a scientifically proven process to understand how humans make choices.<\/p>\n<\/blockquote>\n\n\n\n<p>If you are struggling to understand visitor behavior, this webinar offers important techniques, strategies, and practical examples that you can use to <a href=\"https:\/\/vwo.com\/blog\/what-is-behavior-analytics\/\">connect with your visitors<\/a> and build a personalized experience.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why you should watch this webinar&nbsp;&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn how to strike a balance between the use of simple language and technical jargon on your website.<\/li>\n\n\n\n<li>Discover strategies like the \u2018Simple Question Technique\u2019 to increase engagement and responses for your emails and questionnaires.<\/li>\n\n\n\n<li>Understand how to identify the desired behavior you want from your visitors and design your page to focus on that.&nbsp;<\/li>\n\n\n\n<li>Add a &#8216;don&#8217;t know&#8217; option in all your questions. This enables visitors to provide an answer and also keeps them engaged in your funnel.<\/li>\n<\/ul>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"2. Ben Ambridge's Webinar\" id=\"2-ben-ambridges-webinar\" data-menu-id=\"2-ben-ambridges-webinar\" style=\"text-align:left\"><strong>2. PSY-Q: Using psychological intelligence to understand and optimize customer behavior<\/strong><\/h3>\n\n\n<h4 class=\"wp-block-heading\">Link: <a href=\"https:\/\/vwo.com\/webinars\/use-psychological-intelligence-optimization\/\">Ben Ambridge&#8217;s webinar<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1260\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg\" alt=\"Ben Ambridge's Webinar\" class=\"wp-image-87370\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg 2400w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-1-1.jpg?tr=w-375 375w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p>Customers don\u2019t make random decisions. Every action they take on your website is based on a wide range of factors such as intent, goal, mindset, and so on.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png\" alt=\"An example of delay discounting\n\" class=\"wp-image-87299\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png 1920w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Delay-Discounting-Image.png?tr=w-375 375w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption class=\"wp-element-caption\">An example of delay discounting<br>Image source: VWO Webinar<\/figcaption><\/figure>\n\n\n\n<p>In this webinar, Consumer Psychology Expert, Ben Ambridge discusses the positive impact of behavioral psychology on industries like eCommerce. He also explains how you can use various psychological principles like anchoring and framing to optimize customer experience on websites.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Adding free extras that don\u2019t seem of particularly high value to the customer, even if they do offer good value, makes the offering seem worse. Because, when they average across the product they want and the cheap freebie that they didn\u2019t want, their overall perception of the package goes down.<\/p>\n<\/blockquote>\n\n\n\n<p>Moreover, during the webinar, Ben talks about the practical application of these principles and shares key strategies to deliver experiences that your customers love.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why you should watch this webinar<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand why the term &#8216;free&#8217; often has a powerful psychological impact on consumers and learn how to incorporate this term into your website copy or marketing strategy to appeal to more customers.<\/li>\n\n\n\n<li>Study the evolution of consciousness and philosophy to gain a nuanced understanding of customer psychology and behavior.<\/li>\n\n\n\n<li>Discover why a higher price point often makes other options seem more reasonable and learn how to use this concept to drive more attention towards your most popular pricing plans.<\/li>\n\n\n\n<li>Get amazing book recommendations from Ben to learn more about behavioral psychology.&nbsp;<\/li>\n<\/ul>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"3. Daniel Gold's Webinar\" id=\"3-daniel-golds-webinar\" data-menu-id=\"3-daniel-golds-webinar\" style=\"text-align:left\"><strong>3. Accelerate your conversion optimization program with behavioral and attitudinal research <\/strong><\/h3>\n\n\n<h4 class=\"wp-block-heading\">Link: <a href=\"https:\/\/vwo.com\/webinars\/accelerate-cro-program\/\">Daniel Gold&#8217;s webinar<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1260\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg\" alt=\"Daniel Gold's Webinar\" class=\"wp-image-87373\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg 2400w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/1-5.jpg?tr=w-375 375w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p>Important business decisions are often driven by intuition, rather than research. However, when it comes to website optimization, this strategy can often lead to setbacks and failures.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png\" alt=\"Different methods of conducting behavioral research\n\" class=\"wp-image-87293\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png 1920w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Behavioral-Research-Image.png?tr=w-375 375w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption class=\"wp-element-caption\">Different methods of conducting behavioral research<br>Image source: VWO Webinar<br><\/figcaption><\/figure>\n\n\n\n<p>During this engaging VWO Webinar, Daniel Gold, Head of Research at House of Kaizen, discusses how behavioral research combined with attitudinal research methods can drive business growth.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Customers and marketers live in different worlds. Customers have an identity, they have goals, and they have a certain understanding of the product. Marketers, however, know everything about their products, yet they often struggle to think like customers.<\/p>\n<\/blockquote>\n\n\n\n<p>Also, Daniel shares how you can use behavioral research to boost conversions and explains how heatmaps, session recordings, and pop-up surveys can give you deeper insights into customer behavior.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why you should watch this webinar<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn why marketers often fail to understand their customers and how you can overcome this challenge.<\/li>\n\n\n\n<li>Discover important CRO research methodologies like heatmaps, session recordings, eye-tracking, customer journey mapping, and social surveys.<\/li>\n\n\n\n<li>Understand the importance of using <a href=\"https:\/\/vwo.com\/blog\/on-page-surveys-harness-feedback-for-actionable-changes-with-vwo\/\">pop-up surveys<\/a> to identify content gaps and visitor intent.<\/li>\n\n\n\n<li>Explore strategies to combine behavioral and attitudinal research methods and connect them to consumer behavior theory.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-vwo-gutenberg-vwo-protip\"><div id=\"vwo-gutenberg\"><div class=\"vwo-protip-section\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/2024\/05\/icon-bulb.svg\" width=\"36\" height=\"42\" \/><div><strong class=\"vwo-protip-heading\">Pro Tip!<\/strong><p class=\"vwo-protip-content\">Analyze the heatmaps of important pages like the home page, or checkout page, to identify the areas that receive the highest engagement. Based on these observations, you can display the most important content like CTA buttons, FAQs, or pricing comparisons in these high-engagement areas.<\/p><\/div><\/div><\/div><\/div>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"4. Julien Le Nestour's Webinar\" id=\"4-julien-le-nestours-webinar\" data-menu-id=\"4-julien-le-nestours-webinar\" style=\"text-align:left\"><strong>4. Leveraging behavioral economics with conversion optimization <\/strong><\/h3>\n\n\n<h4 class=\"wp-block-heading\">Link: <a href=\"https:\/\/vwo.com\/webinars\/leverage-behaviour-economics-cro\/\">Julien Le Nestour&#8217;s webinar<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1256\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg\" alt=\"Julien Le Nestour's Webinar\" class=\"wp-image-87376\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg 2400w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar.jpg?tr=w-375 375w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p>In this webinar, behavioral scientist Julien Le Nestour shares insightful strategies and techniques to combine behavioral economics with CRO.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Incentives are the foundations of behavior. Suppose you have products that are as good as a competitor&#8217;s but are twice as expensive. In that case, behavioral economics won&#8217;t play a major role, because, ultimately, you are offering really bad incentives.<\/p>\n<\/blockquote>\n\n\n\n<p>Julien discusses the importance of <a href=\"https:\/\/vwo.com\/blog\/7-powerful-psychology-lessons-that-will-boost-your-digital-marketing-game\/\">understanding the buyer\u2019s psychology<\/a> and also shares some real-world case studies of brands that mastered behavioral economics.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png\" alt=\"How \u2018Choice Architecture\u2019 can influence customer decisions\" class=\"wp-image-87390\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png 1920w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Choice-Architecture-Image-1.png?tr=w-375 375w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption class=\"wp-element-caption\">How \u2018Choice Architecture\u2019 can influence customer decisions<br>Image source: VWO Webinar<\/figcaption><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Why you should watch this webinar<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn all about the ICAR framework (Incentives, Choice Architecture, Repetition) and how it helps you analyze the touchpoints of customer journeys.<\/li>\n\n\n\n<li>Understand how nudge theory can influence the behavior and decisions of your visitors.<\/li>\n\n\n\n<li>Get insightful tips and strategies to optimize lead generation forms, CTA (call-to-action) buttons, and website landing pages.&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"5. Jon MacDonald's Webinar\" id=\"5-jon-macdonalds-webinar\" data-menu-id=\"5-jon-macdonalds-webinar\" style=\"text-align:left\"><strong>5. Live website teardown: how to fuel more experiments with heatmap data <\/strong><\/h3>\n\n\n<h4 class=\"wp-block-heading\"><strong>Link: <a href=\"https:\/\/vwo.com\/webinars\/fuel-more-experiments-heatmap-data\/\">Jon MacDonald&#8217;s webinar<\/a><\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1260\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg\" alt=\"Jon MacDonald's Webinar\" class=\"wp-image-87379\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg 2400w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-2.jpg?tr=w-375 375w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p>Websites can often feel like a maze to visitors. Instead of exploring, visitors might just leave to get what they want elsewhere. Identifying the challenges and friction points that visitors experience on your website is crucial to improving conversions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png\" alt=\"Heatmap analysis of a website\" class=\"wp-image-87302\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png 1920w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Heatmap-Analysis-Image.png?tr=w-375 375w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption class=\"wp-element-caption\">Heatmap analysis of a website<br>Image source: VWO Webinar<\/figcaption><\/figure>\n\n\n\n<p>This VWO Webinar features Jon MacDonald, Founder and President of The Good, as he does a live review of real websites with the help of heatmaps.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>CRO is not just about following some best practices or copying your competition. It&#8217;s about making data-backed decisions based on the actions that visitors take on your website. <\/p>\n<\/blockquote>\n\n\n\n<p>During this review, he discusses ways to identify friction points and also sheds light on how the customer journey is quite different from what we think it is.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why you should watch this webinar<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discover the importance of using <a href=\"https:\/\/vwo.com\/blog\/heatmap-and-ux\/\">heatmaps to analyze visitor interactions<\/a> on your landing page.<\/li>\n\n\n\n<li>Learn how behavioral analysis can help identify visitor challenges and struggles.<\/li>\n\n\n\n<li>Explore strategies to optimize the various touchpoints of a visitor\u2019s journey.&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"6. Ali Good's Webinar\" id=\"6-ali-goods-webinar\" data-menu-id=\"6-ali-goods-webinar\" style=\"text-align:left\"><strong>6. Capturing and actioning the voice of the customer <\/strong><\/h3>\n\n\n<h4 class=\"wp-block-heading\">Link: <a href=\"https:\/\/vwo.com\/webinars\/capturing-actioning-voice-customer\">Ali Good&#8217;s webinar<\/a><\/h4>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1260\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg\" alt=\"Ali Good's Webinar\" class=\"wp-image-87382\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg 2400w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg?tr=w-1600 1600w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg?tr=w-1366 1366w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Webinar-Ali-Good-1200x630-1.jpg?tr=w-375 375w\" sizes=\"(max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<p>The \u2018Voice of Customer\u2019 is a concept that involves understanding what your customers care about and using those insights to drive optimization efforts.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Analytics-Best-Practices-Image-1024x576.png\" alt=\"Analytics - Best Practices\" class=\"wp-image-87289\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Analytics-Best-Practices-Image-1024x576.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Analytics-Best-Practices-Image-1024x576.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Analytics-Best-Practices-Image-1024x576.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Analytics-Best-Practices-Image-1024x576.png?tr=w-375 375w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Key tips for capturing the voice of your customers<br>Image source: VWO Webinar<\/figcaption><\/figure>\n\n\n\n<p>In this insightful webinar, Ali Good, Global Head of Strategy &amp; Product Marketing at Quizizz, discusses various strategies and methods to capture the voice of your customers. These include customer surveys, focus groups, and interviews.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>You need to have an action plan before you collect the voice of your customers. If you don\u2019t, two things can happen. One, you can get caught up in that paralysis of just looking at the data. And, the second thing is you can end up wasting your customer\u2019s time.<\/p>\n<\/blockquote>\n\n\n\n<p>Moreover, Ali emphasized the importance of asking about customer behaviors rather than desires and only asking questions that will lead to actionable insights.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why you should watch this webinar<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand why you must <a href=\"https:\/\/vwo.com\/blog\/exploring-generative-ai-based-surveys-the-future-of-feedback\/\">send surveys<\/a> to a large enough customer base and how it lends credibility and reliability to your results.&nbsp;<\/li>\n\n\n\n<li>Learn the importance of respecting your customers&#8217; time and understand why you must ask only those questions that you plan to act on.<\/li>\n\n\n\n<li>Discover tips to frame questions on customer behaviors and learn how they can help you understand their desires.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-vwo-gutenberg-vwo-protip\"><div id=\"vwo-gutenberg\"><div class=\"vwo-protip-section\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/2024\/05\/icon-bulb.svg\" width=\"36\" height=\"42\" \/><div><strong class=\"vwo-protip-heading\">Pro Tip!<\/strong><p class=\"vwo-protip-content\">Trigger a survey when a visitor has scrolled through 50% of the page to understand what they are looking for and use the response to guide them toward their desired goal or action. By doing so, you can proactively assist them along their journey and identify potential issues or roadblocks that they might be facing.&nbsp;<\/p><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"Use VWO Insights - Web to get nuanced insights into visitor behavior\u00a0\" id=\"use-vwo-insights-web-to-get-nuanced-insights-into-visitor-behavior\" data-menu-id=\"use-vwo-insights-web-to-get-nuanced-insights-into-visitor-behavior\" style=\"text-align:left\"><strong>Use VWO Insights &#8211; Web to get nuanced insights into visitor behavior\u00a0<\/strong><\/h2>\n\n\n<p>Offering a comprehensive set of features that includes heatmaps, session recordings, and AI-powered surveys, <a href=\"https:\/\/vwo.com\/insights\/web\/\">VWO Insights &#8211; Web<\/a> is ideal for small, medium, and large enterprises too.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"524\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-06-03-at-12.19.35\u202fPM-1024x524.png\" alt=\"VWO Insights - Web\" class=\"wp-image-87268\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-06-03-at-12.19.35\u202fPM-1024x524.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-06-03-at-12.19.35\u202fPM-1024x524.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-06-03-at-12.19.35\u202fPM-1024x524.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/Screenshot-2024-06-03-at-12.19.35\u202fPM-1024x524.png?tr=w-375 375w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You can use these behavioral analytics features to analyze visitor interactions and learn more about the challenges, problems, frustrations, desires, and interests of your visitors.<\/p>\n\n\n\n<p><a href=\"#free-trial\">Take a free trial<\/a> with VWO Insights &#8211; Web today to understand the \u2018why\u2019 behind every action on your website.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital NRG, a marketing agency based in the UK, discovered that one of its clients was facing poor engagement and low conversions on their landing page.&nbsp; Now, there are a lot of factors that can lead to this problem &#8211; slow load time, page glitches, poor content quality, bad website experience, and so on. However,&#8230;<\/p>\n","protected":false},"author":835,"featured_media":87275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"post_read_time":0,"footnotes":""},"categories":[1862],"tags":[],"feature":[],"industry-type":[],"product":[],"role":[],"region":[],"class_list":["post-87249","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-visitor-behaviour-analysis"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Visitor Behavior Analysis - Top 6 Webinars By Industry Experts | VWO<\/title>\n<meta name=\"description\" content=\"Check out these insightful webinars to learn more about the importance, benefits, and key methods of visitor behavior analysis.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vwo.com\/blog\/6-must-watch-webinars-to-improve-website-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Visitor Behavior Analysis - Top 6 Webinars By Industry Experts | VWO\" \/>\n<meta property=\"og:description\" content=\"Check out these insightful webinars to learn more about the importance, benefits, and key methods of visitor behavior analysis.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vwo.com\/blog\/6-must-watch-webinars-to-improve-website-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/vwoofficial\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-06T07:19:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-27T12:31:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/og-image-Visitor-Behavior-Analysis-6-Must-Watch-Webinars-to-Improve-Website-Experience.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ashley Bhalerao\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2024\/06\/og-image-Visitor-Behavior-Analysis-6-Must-Watch-Webinars-to-Improve-Website-Experience-1.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@VWO\" \/>\n<meta name=\"twitter:site\" content=\"@VWO\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ashley Bhalerao\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/vwo.com\/blog\/6-must-watch-webinars-to-improve-website-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/vwo.com\/blog\/6-must-watch-webinars-to-improve-website-experience\/\"},\"author\":{\"name\":\"Ashley Bhalerao\",\"@id\":\"https:\/\/vwo.com\/blog\/#\/schema\/person\/4ceadf9b85767b251b5ef4e5eb29d09c\"},\"headline\":\"Visitor Behavior Analysis &#8211; 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