{"id":40538,"date":"2017-11-29T15:03:52","date_gmt":"2017-11-29T09:33:52","guid":{"rendered":"http:\/\/vwo.com\/blog\/?p=40538"},"modified":"2026-03-25T16:58:13","modified_gmt":"2026-03-25T11:28:13","slug":"conversion-rate-audit-the-first-step-of-the-cro-process","status":"publish","type":"post","link":"https:\/\/vwo.com\/blog\/conversion-rate-audit-the-first-step-of-the-cro-process\/","title":{"rendered":"Conversion Rate Audit: The First Step Of The CRO Process"},"content":{"rendered":"\n<p><span style=\"font-weight: 400\">Like everything else, there is perfect timing to start with your CRO process. Rush in without a good understanding and you might just be burning your money for no good. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">It is true that finding that \u201cPerfect Moment\u201d for yourself is tough. And it\u2019s tougher to be in that moment and still not know how to start with the <a href=\"https:\/\/vwo.com\/blog\/new-year-resolutions-can-help-optimize-your-life\/\">Conversion Optimization process<\/a>.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><em><a href=\"https:\/\/vwo.com\/conversion-rate-optimization\/#guide-download\"><span style=\"text-decoration: underline\">Download Free: Conversion Rate Optimization Guide<\/span><\/a><\/em><\/h2>\n\n\n\n<p><span style=\"font-weight: 400\">A few years back, the focus of online marketing was merely increasing traffic. But at that time, the traffic was easy to acquire. In the 90s, when SEO came into existence and brands started competing to rank better, a lot of marketing channels evolved, giving them the opportunity to get potential customers. With time, the approach and the focus both have shifted to making the most of the existing traffic with CRO. <\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"700\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/01\/Feautre-Image_Conversion-Rate-Audit-The-First-Step-Of-The-CRO-Process.png\" alt=\"Conversion Rate Audit: The First Step Of The Cro Process\" class=\"wp-image-56204\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/01\/Feautre-Image_Conversion-Rate-Audit-The-First-Step-Of-The-CRO-Process.png 1200w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/01\/Feautre-Image_Conversion-Rate-Audit-The-First-Step-Of-The-CRO-Process.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/01\/Feautre-Image_Conversion-Rate-Audit-The-First-Step-Of-The-CRO-Process.png?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/01\/Feautre-Image_Conversion-Rate-Audit-The-First-Step-Of-The-CRO-Process.png?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/01\/Feautre-Image_Conversion-Rate-Audit-The-First-Step-Of-The-CRO-Process.png?tr=w-375 375w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p><span style=\"font-weight: 400\">If you tried A\/B testing earlier, understand the importance of optimization, and want to <a href=\"https:\/\/vwo.com\/conversion-rate-optimization\/conversion-rate-optimisation-tips\/\">increase your website conversion<\/a>, continue reading till the end. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">This post will help you do a <a href=\"https:\/\/vwo.com\/glossary\/conversion-rate\/\">conversion rate<\/a> audit of your website while using some conversion-centric metrics. And will help you decide if you need to start conversion optimization. <\/span><\/p>\n\n\n\n<p>When should you consider <a href=\"https:\/\/vwo.com\/conversion-rate-optimization\/\">Conversion Rate Optimization<\/a>?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>If you already have an MVP<\/b><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">According to Morgan Brown, the perfect moment to consider optimizing is when you already have an MVP or a Minimum Viable Product.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"828\" height=\"615\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-11.png\" alt=\"conversion rate audit\" class=\"wp-image-40582\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/Frame-11.png 828w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-11.png?tr=w-768 768w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-11.png?tr=w-640 640w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-11.png?tr=w-375 375w\" sizes=\"(max-width: 828px) 100vw, 828px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400\">Image source: <\/span><a href=\"https:\/\/growthmarketingconf.com\/when-should-you-start-optimizing\/\" target=\"_blank\" rel=\"noreferrer noopener\">growthmarketingconf<\/a><\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><b> If you have a substantial amount of traffic<\/b><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400\">If your website is working and has a substantial amount of traffic with the potential to become your customers, you can consider optimization.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Analyze your eCommerce website for FREE<\/strong><\/h3>\n\n\n\n<div class=\"Bgc(--color-light-grey-1) Bdrs(4px) P(20px) Mb(20px)\">\n    <form class=\"js-vwo-form-validate-and-submit D(f) Fld(c) Fld(r)--md Gp(10px) Pos(r)\" method=\"post\" action=\"\/wp-json\/action\/deep-ux-analysis-step1\" novalidate>\n        <label class=\"Fxg(1)\">\n            <input type=\"url\" class=\"input-text W(100%) H(100%) input-text--white\" name=\"url\" placeholder=\"Enter your website URL...\">\n        <\/label>\n        <div class=\"Pos(a)--md Start(0) B(-20px) C(--color-red) Fz(11px) Trsp(--Op) Trsdu(0.15s) Op(0) invalid-input+Op(1) invalid-reason\">A value for this field is required.<\/div>\n        <button type=\"submit\" class=\"button btn-modal-form-submit\">\n            <svg  width= \"18\"  height= \"18\"  class= \"Mend(8px) Va(m)\" ><use xlink:href=\"#icon-bulb\"><\/use><\/svg>            Analyze My Website        <\/button>\n    <\/form>\n    <div class=\"D(f) Ai(c) Gp(5px) Mt(20px) Pos(r)\">\n        <div class=\"D(f) Ai(c) W(100%)\">\n            <p class=\"Fz(--font-size-14) M(0) Fw(500) Mb(0) deep-ux-widget\">\n                <span>Why analyze?<\/span>\n            <\/p>\n            <div class=\"tooltip Mstart(5px)\">\n                <svg  width= \"12\"  height= \"12\"  class= \"C(--color-purple) Cur(p) tooltip-icon\" ><use xlink:href=\"#icon-question-mark-2\"><\/use><\/svg>                <div class=\"tooltip:h_D(b) tooltip-icon:h+D(b) D(b):h D(n) M(0)\">\n                    <div class=\"Bxsh(--box-shadow-grey-3) Pos(a) Z(1) Start(0) Start(-58px)--md T(25px) Bd Bdc(#d5d7da) Bgc(--color-white) C(--color-black-light-3) Maw(285px) W(90%) P(16px) Bdrs(4px) Cnt(noq)::b Bdw(10px)::b Bds(s)::b Bdc(t)::b Bdbc(#d5d7da)::b Pos(a)::b T(-20px)::b Start(50%)::b--md Start(30%)::b TranslateX(-50%)::b--md Cnt(noq)::a Bdw(10px)::a Bds(s)::a Bdc(t)::a Bdbc(--color-white)::a Pos(a)::a T(-19px)::a Start(50%)::a--md Start(30%)::a TranslateX(-50%)::a--md\">\n                        <h3 class=\"M(0) Mb(10px) Fz(--font-size-12) Fw(400) Lh(--line-height-headings) deep-ux-widget\">Get a free UX audit powered by VWO Copilot<\/h3>\n                        <ul class=\"P(0) M(0) List(n) Fz(--font-size-12) deep-ux-widget\">\n                            <li class=\"Mb(5px) deep-ux-widget\">\n                                <svg  width= \"12\"  height= \"12\"  class= \"C(--color-green-new-1)\" ><use xlink:href=\"#icon-right-check-circle\"><\/use><\/svg>                                <strong class=\"Mstart(5px) Fw(700)\">Spot Gaps:<\/strong> Reveal hidden conversion leaks.                            <\/li>\n                            <li class=\"Mb(5px) deep-ux-widget\">\n                                <svg  width= \"12\"  height= \"12\"  class= \"C(--color-green-new-1)\" ><use xlink:href=\"#icon-right-check-circle\"><\/use><\/svg>                                <strong class=\"Mstart(5px) Fw(700)\">Data-Backed:<\/strong> Get a prioritized list of fixes.                            <\/li>\n                            <li class=\"deep-ux-widget\">\n                                <svg  width= \"12\"  height= \"12\"  class= \"C(--color-green-new-1)\" ><use xlink:href=\"#icon-right-check-circle\"><\/use><\/svg>                                <strong class=\"Mstart(5px) Fw(700)\">Test Smarter:<\/strong> No more guessing what works.                            <\/li>\n                        <\/ul>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        <p class=\"M(0) Flxs(0) deep-ux-widget\"><span class=\"Fz(--font-size-12) Px(12px) Py(1px) Bdrs(30px) Bgc(#ffba00) D(ib) Fw(600)\">Beta<\/span><\/p>\n    <\/div>\n<\/div>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"Finding the Gaps\" id=\"finding-the-gaps\" data-menu-id=\"finding-the-gaps\" style=\"text-align:left\"><span style=\"font-weight: 400\">Finding the Gaps<\/span><\/h2>\n\n\n<p><span style=\"font-weight: 400\">Understand where the visitors are coming from and what they are looking for. Only then can you serve them with what they need. Attempts where people try to blindly copy conversion practices from other websites mostly fail. Website owners need to understand that each website and each visitor are unique. Find the loopholes in your conversion funnel, and fix these to boost your conversion rate. <\/span><\/p>\n\n\n\n<p><i><span style=\"font-weight: 400\">So how do we do that?<\/span><\/i><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">This is what this Conversion Rate Audit will help you with. It\u2019ll provide you with insights about what is happening on your website, and what all needs to be fixed. and how you can fix it. <\/span><\/p>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"Some Conversion-Centric Industry Benchmarks \" id=\"some-conversion-centric-industry-benchmarks\" data-menu-id=\"some-conversion-centric-industry-benchmarks\" style=\"text-align:left\"><span style=\"font-weight: 400\">Some Conversion-Centric Industry Benchmarks <\/span><\/h2>\n\n\n<p><span style=\"font-weight: 400\">Here are some industry benchmarks that provide you with a perspective of how your website is performing per industry standards. <\/span><\/p>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Cross-Device and Cross-Browser Compatibility\" id=\"cross-device-and-cross-browser-compatibility\" data-menu-id=\"cross-device-and-cross-browser-compatibility\" style=\"text-align:left\"><span style=\"font-weight: 400\">Cross-Device and Cross-Browser Compatibility<\/span><\/h3>\n\n\n<p><span style=\"font-weight: 400\">It is a mandate for any website to be compatible with all the 3 major browsers\u2014Chrome, Safari, and Firefox. Additionally, your website should be optimized for different platforms and devices.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"590\" height=\"461\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/TMM_GoodBadMobile_1.png\" alt=\"conversion rate audit\" class=\"wp-image-40542\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/TMM_GoodBadMobile_1.png 590w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/TMM_GoodBadMobile_1.png?tr=w-375 375w\" sizes=\"(max-width: 590px) 100vw, 590px\" \/><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/www.mightycitizen.com\/insights\/articles\/does-your-nonprofit-need-a-responsive-website\">Mighty Citizen<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><span style=\"font-weight: 400\">Based on visitor preference and optimization, the conversion rate differs from one platform to another. <\/span><\/p>\n\n\n\n<p class=\"has-text-align-left\"><span style=\"font-weight: 400\"><strong>Here are the reports on conversion rates, specific to different devices and platforms <a href=\"https:\/\/vwo.com\/blog\/ecommerce-conversion-rate\/\">for Ecommerce<\/a> in 2019-2020<\/strong>:<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"759\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-device-1024x759.jpeg\" alt=\"Ecommerce Conversion Rate By Device\" class=\"wp-image-73617\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-device-1024x759.jpeg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-device-1024x759.jpeg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-device-1024x759.jpeg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-device-1024x759.jpeg?tr=w-375 375w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"759\" src=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-platform-2020-1024x759.jpeg\" alt=\"Ecommerce Conversion Rate By Platform 2020\" class=\"wp-image-73620\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-platform-2020-1024x759.jpeg?tr=w-1024 1024w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-platform-2020-1024x759.jpeg?tr=w-768 768w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-platform-2020-1024x759.jpeg?tr=w-640 640w, https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2021\/12\/ecommerce-conversion-rate-by-platform-2020-1024x759.jpeg?tr=w-375 375w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/www.growcode.com\/blog\/ecommerce-conversion-rate\/\">Growcode<\/a><\/figcaption><\/figure>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Page Load Time\" id=\"page-load-time\" data-menu-id=\"page-load-time\" style=\"text-align:left\"><span style=\"font-weight: 400\">Page Load Time<\/span><\/h3>\n\n\n<p><span style=\"font-weight: 400\">No matter how you measure it, a fast page speed is better. Many people have found that faster pages both rank and convert better. <a href=\"https:\/\/www.hobo-web.co.uk\/your-website-design-should-load-in-4-seconds\/\" target=\"_blank\" rel=\"noreferrer noopener\">Experts suggest that your website should load within 4 seconds or lesser<\/a>. <\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><a href=\"https:\/\/www.hobo-web.co.uk\/your-website-design-should-load-in-4-seconds\/\"><img loading=\"lazy\" decoding=\"async\" width=\"467\" height=\"528\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Screenshot-2015-05-14-01.02.07.png\" alt=\"conversion rate audit\" class=\"wp-image-40543\" style=\"width:467px;height:528px\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/Screenshot-2015-05-14-01.02.07.png 467w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Screenshot-2015-05-14-01.02.07.png?tr=w-375 375w\" sizes=\"(max-width: 467px) 100vw, 467px\" \/><\/a><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/www.hobo-web.co.uk\/your-website-design-should-load-in-4-seconds\/\" target=\"_blank\" rel=\"noreferrer noopener\">hobo<\/a><\/figcaption><\/figure>\n<\/div>\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Bounce Rate\" id=\"bounce-rate\" data-menu-id=\"bounce-rate\" style=\"text-align:left\"><span style=\"font-weight: 400\">Bounce Rate<\/span><\/h3>\n\n\n<p><span style=\"font-weight: 400\">As a rule of thumb, you can consider the following table to evaluate your <a href=\"https:\/\/vwo.com\/glossary\/bounce-rate\/\">bounce rate<\/a>. <\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"147\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-12.png\" alt=\"conversion rate audit\" class=\"wp-image-40674\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/Frame-12.png 451w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-12.png?tr=w-375 375w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400\">You can expect mobile bounce rates to be about 10 to 20 percent higher than those for a desktop. <\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"438\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-9.png\" alt=\"conversion rate audit\" class=\"wp-image-40578\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/Frame-9.png 642w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-9.png?tr=w-640 640w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-9.png?tr=w-375 375w\" sizes=\"(max-width: 642px) 100vw, 642px\" \/><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/neilpatel.com\/blog\/13-ways-to-reduce-bounce-rate-and-increase-your-conversions\/\">Neil Patel<\/a><\/figcaption><\/figure>\n<\/div>\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Net Promoters Score (NPS)\" id=\"net-promoters-score-nps\" data-menu-id=\"net-promoters-score-nps\" style=\"text-align:left\"><span style=\"font-weight: 400\">Net Promoters Score (NPS)<\/span><\/h3>\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1047\" height=\"565\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Net-Promoter-Score.png\" alt=\"conversion rate audit\" class=\"wp-image-40550\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/Net-Promoter-Score.png 1047w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Net-Promoter-Score.png?tr=w-1024 1024w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Net-Promoter-Score.png?tr=w-768 768w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Net-Promoter-Score.png?tr=w-640 640w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Net-Promoter-Score.png?tr=w-375 375w\" sizes=\"(max-width: 1047px) 100vw, 1047px\" \/><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/www.commaconsulting.com.au\/articles\/10-of-uk-organisations-have-an-nps-net-promoter-score-of-40-or-more\">Commaconsulting<\/a><\/figcaption><\/figure>\n\n\n\n<p><span style=\"font-weight: 400\">In a report published by <\/span><span style=\"font-weight: 400\">Temkin Group<\/span><span style=\"font-weight: 400\">, y<\/span><span style=\"font-weight: 400\">ou can see the variations of Net Promoter Score, or NPS, for 269 companies across 19 industries<\/span><span style=\"font-weight: 400\">. <\/span><span style=\"font-weight: 400\">Here<\/span>&nbsp;<span style=\"font-weight: 400\">are the overall results for the 19 industries:<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"462\" height=\"650\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/5.jpg\" alt=\"conversion rate audit\" class=\"wp-image-40551\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/5.jpg 462w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/5.jpg?tr=w-375 375w\" sizes=\"(max-width: 462px) 100vw, 462px\" \/><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/www.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\" target=\"_blank\" rel=\"noreferrer noopener\">questionpro<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><span style=\"font-weight: 400\">If you\u2019re looking to implement NPS, follow these steps:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">Ask follow-up questions.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Combine it with user research.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Find and fix issues.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Market to promoters.<\/span><\/li>\n<\/ol>\n\n\n\n<p><span style=\"font-weight: 400\"><a href=\"https:\/\/www.insightsquared.com\/blog\/10-actionable-tips-to-improve-your-net-promoter-score-nps\/\" target=\"_blank\" rel=\"noreferrer noopener\">In case you have a low NPS, you can refer to some tips that can help you improve that<\/a>.<\/span><\/p>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Industry-Wise Average Conversion Rate\" id=\"industry-wise-average-conversion-rate\" data-menu-id=\"industry-wise-average-conversion-rate\" style=\"text-align:left\"><span style=\"font-weight: 400\">Industry-Wise Average Conversion Rate<\/span><\/h3>\n\n\n<p><span style=\"font-weight: 400\">Variables such as product type, product cost, device, and location impact the conversion rate. Moreover, it also differs from your website conversion goal. The below industry average rates are sourced from Coremetrics Monthly Reports and <a href=\"http:\/\/www.anilbatra.com\/typical-bounce-rates-survey-results\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anil Batra&#8217;s survey of Typical Bounce Rates<\/a>.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>&nbsp;<\/td><td><strong>Conversion Rate<\/strong><\/td><td><strong>Bounce Rate<\/strong><\/td><\/tr><tr><td><strong>Grand Average<\/strong><\/td><td>5.50%<\/td><td>40.58%<\/td><\/tr><tr><td><strong>Software\/Product<\/strong><\/td><td>7.00%<\/td><td>33%<\/td><\/tr><tr><td><strong>Lead Generation<\/strong><\/td><td>2-3%<\/td><td>47.38%<\/td><\/tr><tr><td><strong>News\/Media<\/strong><\/td><td>&#8211;<\/td><td>55.50%<\/td><\/tr><tr><td><strong>eCommerce<\/strong><\/td><td>3-3.5%<\/td><td>34%<\/td><\/tr><tr><td><strong>Branding Pages<\/strong><\/td><td>&#8211;<\/td><td>43%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><span style=\"font-weight: 400\"> Let\u2019s take a look at some of the major industries and their average conversion rates. <\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Non-eCommerce Sites Including B2B <\/b><\/h4>\n\n\n\n<p><span style=\"font-weight: 400\">This is a useful compilation from <\/span><span style=\"font-weight: 400\">Marketing Sherpa of average conversion rates by industry sector<\/span><span style=\"font-weight: 400\">. <\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"557\" height=\"480\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Screen-Shot-2017-10-26-at-4.10.31-PM.png\" alt=\"conversion rate audit\" class=\"wp-image-40553\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/Screen-Shot-2017-10-26-at-4.10.31-PM.png 557w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Screen-Shot-2017-10-26-at-4.10.31-PM.png?tr=w-375 375w\" sizes=\"(max-width: 557px) 100vw, 557px\" \/><\/figure>\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><b>Ecommerce<\/b><\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.marketingsherpa.com\/article\/chart\/conversion-rates-retail-categories\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"516\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/ecommerce-conversion-rate-product-type.png\" alt=\"conversion rate audit\" class=\"wp-image-40549\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/ecommerce-conversion-rate-product-type.png 600w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/ecommerce-conversion-rate-product-type.png?tr=w-375 375w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400\">Image source: <\/span><a href=\"https:\/\/www.marketingsherpa.com\/article\/chart\/conversion-rates-retail-categories\" target=\"_blank\" rel=\"noreferrer noopener\">marketingsherpa<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Telecom and Travel<\/b><\/h4>\n\n\n\n<p><span style=\"font-weight: 400\">According to Adobe Digital Index (ADI), UK and US conversion rates are significantly lower than those of European countries other than the UK, perhaps because of less competition. Different rates of smartphone adoption have already affected this cross-platform average. Some additional industry data you can refer to <a href=\"https:\/\/www.invespcro.com\/blog\/the-average-website-conversion-rate-by-industry\/\">here<\/a><\/span>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><em><a href=\"https:\/\/vwo.com\/conversion-rate-optimization\/#guide-download\"><span style=\"text-decoration: underline\">Download Free: Conversion Rate Optimization Guide<\/span><\/a><\/em><\/h2>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"Start Your Conversion Rate Audit: Do You Stand a Chance?\" id=\"start-your-conversion-rate-audit-do-you-stand-a-chance\" data-menu-id=\"start-your-conversion-rate-audit-do-you-stand-a-chance\" style=\"text-align:left\"><span style=\"font-weight: 400\">Start Your Conversion Rate Audit: Do You Stand a Chance?<\/span><\/h2>\n\n\n<p><i><span style=\"font-weight: 400\">Example: Say you have an eCommerce store that sells healthcare products. <a href=\"https:\/\/vwo.com\/blog\/email-marketing-best-practices\/\">Email marketing<\/a> gives you the best ROI and sales. In this case, more subscribers equal more sales and revenue. Your main conversion goal can be to increase the number of visitors who subscribe to your list. From here, you can start analyzing and testing your current pop-up boxes, opt-in forms, and opt-in incentives to find what drives the most sign-ups.<\/span><\/i><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">This conversion rate audit involves referring to the above industry benchmarks and comparing those with your <a href=\"https:\/\/vwo.com\/blog\/stop-measuring-number-of-pageviews-on-your-website-measure-the-right-metric-visitor-lifetime-value\/\">website metrics<\/a>. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">A mandate before starting with the audit is to have a definite goal.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">Here are some major metrics you need to consider for the audit:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Page load time:<\/b><span style=\"font-weight: 400\"> You can use tools like <a href=\"https:\/\/tools.pingdom.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pingdom<\/a> and <a href=\"https:\/\/developers.google.com\/speed\/pagespeed\/insights\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Page Speed<\/a> to get an idea about the page load time for your website. You might want to focus more on important pages like the product, pricing, sign-up, and check-out. A high page load time contributes to a high bounce rate and thus, reduces the potential for conversion.<\/span><\/li>\n\n\n\n<li><b>Cross-device and browser functioning: <span style=\"font-weight: 400\">Double-check your website compatibility across different browsers and devices. No matter which device or browser is in use, your website should be compatible with all, to avoid drop-offs. <\/span><\/b><\/li>\n<\/ul>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Quantitative Analysis\" id=\"quantitative-analysis\" data-menu-id=\"quantitative-analysis\" style=\"text-align:left\"><span style=\"font-weight: 400\">Quantitative Analysis<\/span><\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li><b>Bounce rate\/Exit rate: <span style=\"font-weight: 400\">Check your website bounce rates and exit rates with the help of the analytics tool that you are using. You can focus on particular pages that are most likely a part of your conversion funnel. For eCommerce, you can consider<\/span> <a href=\"https:\/\/vwo.com\/cart-abandonment\/\">cart abandonment<\/a> rates<span style=\"font-weight: 400\"> along with the first two metrics.<\/span><\/b><\/li>\n\n\n\n<li>Demography and locations: <span style=\"font-weight: 400\">Dig deep and focus on your visitors\u2019 demography and locations. This information plays an important role in conversion, as visitors from different demographies might behave differently on your website. So, all of them should be engaged differently. <\/span><\/li>\n\n\n\n<li>Traffic sources and channels: <span style=\"font-weight: 400\">Get an idea about the major channels that are working for you and driving traffic to your website. This will help you channel<\/span> your efforts toward the most converting channel for your website. <\/li>\n\n\n\n<li>Session duration and user engagement rate: Notice how much time your visitors spend on your website and the extent of user engagement. According to HubSpot, 55% of visitors spend fewer than 15 seconds on a website. These 15 seconds are<span style=\"font-weight: 400\"> what you get to engage with them. If they are spending even lesser time, then it is an alarm. <\/span><\/li>\n<\/ul>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Qualitative Analysis\" id=\"qualitative-analysis\" data-menu-id=\"qualitative-analysis\" style=\"text-align:left\"><span style=\"font-weight: 400\">Qualitative Analysis<\/span><\/h3>\n\n\n<ul class=\"wp-block-list\">\n<li><b>User Feedback: <span style=\"font-weight: 400\">For more comprehensive and in-depth insights about your visitors, leverage platforms like VWO and take visitor feedback. Perform a heuristic analysis and on-site surveys to get a better perspective of your user\u2019s expectations. <\/span><a href=\"https:\/\/vwo.com\/website-surveys\/\"><span style=\"font-weight: 400\">Structure your surveys<\/span><\/a><span style=\"font-weight: 400\"> in a manner that would allow you to get actionable answers. Multiple-option surveys can be one way to go.<\/span><\/b><\/li>\n\n\n\n<li><b>UX: <span style=\"font-weight: 400\">VWO\u2019s features like Heatmaps, Scrollmaps, and Visitor Recordings provide you with in-depth insights into how your visitors behave and interact with each of your website elements. These will help you identify the common UX patterns being followed by your visitors. These <\/span><a href=\"https:\/\/vwo.com\/blog\/cro-and-ux-match-made-in-heaven\/\"><span style=\"font-weight: 400\">insights show how UX and a CRO process work together<\/span><\/a><span style=\"font-weight: 400\">. <\/span><\/b><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"785\" height=\"364\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/f_reading_pattern_eyetracking.jpg\" alt=\"conversion rate audit\" class=\"wp-image-40548\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/f_reading_pattern_eyetracking.jpg 785w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/f_reading_pattern_eyetracking.jpg?tr=w-768 768w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/f_reading_pattern_eyetracking.jpg?tr=w-640 640w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/f_reading_pattern_eyetracking.jpg?tr=w-375 375w\" sizes=\"(max-width: 785px) 100vw, 785px\" \/><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/copyblogger.com\/email-marketing\/\">NN Group<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><b>Funnel Visualization: <\/b><span style=\"font-weight: 400\">Create multiple conversion funnels and understand your visitor journey. Funnels will help you identify the loopholes in your conversion process. Observe where the visitors are struggling with website browsing. <\/span><\/li>\n\n\n\n<li><b>Conversion Rate: <\/b><span style=\"font-weight: 400\">Based on your conversion goal, track your current and past conversion rates. Having an idea about your website performance over a period of time can help you understand the historic conversion patterns.<\/span><\/li>\n<\/ul>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"Filling the Gaps\" id=\"filling-the-gaps\" data-menu-id=\"filling-the-gaps\" style=\"text-align:left\"><span style=\"font-weight: 400\">Filling the Gaps<\/span><\/h2>\n\n\n<p><span style=\"font-weight: 400\"><a href=\"https:\/\/www.quora.com\/Why-is-my-conversion-rate-low-on-my-e-commerce-website\" target=\"_blank\" rel=\"noreferrer noopener\">Experiencing a low conversion rate is the most common question asked by any marketer.<\/a> If you are nowhere near the numbers mentioned above, it is a wake-up call for you. It implies that there is a huge gap between what you are providing and what your visitors are looking for. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">There you go! This is \u201cthe moment\u201d when you start with conversion optimization for your website. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400\">The best approach for conversion optimization is to have a CRO platform that can assist you from researching <\/span>what\u2019s wrong with your website (or particular pages), to fixing those errors and targeting your visitors in a personalized manner. This platform can help you understand where your visitors are struggling. You can understand where the drop-offs are taking place, fix those leaks, and manage the entire CRO process in<span style=\"font-weight: 400\"> one place. <\/span><\/p>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"Common Mistakes while Choosing a CRO Platform\" id=\"common-mistakes-while-choosing-a-cro-platform\" data-menu-id=\"common-mistakes-while-choosing-a-cro-platform\" style=\"text-align:left\"><span style=\"font-weight: 400\">Common Mistakes while Choosing a CRO Platform<\/span><\/h2>\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Asking the Wrong Questions\" id=\"asking-the-wrong-questions\" data-menu-id=\"asking-the-wrong-questions\" style=\"text-align:left\"><span style=\"font-weight: 400\">Asking the Wrong Questions<\/span><\/h3>\n\n\n<p><span style=\"font-weight: 400\">Many marketers end up opting for a CRO platform that does not help them accomplish all of their needs or has limited capabilities. To avoid such situations, you should prioritize enquiring about all the capabilities of the platform. And this can be done by asking the right set of questions. Here are some questions that you should be asking the platform\u2019s support team.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">Does the platform offer more value beyond A\/B testing?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Will the platform affect your page load time?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Does the platform itself create a test bias?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">What is the level of customer support?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Does the platform help you plan your optimization?<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">Make sure you have all these questions answered before going ahead with any CRO platform. If you have similar questions about VWO, you can get your answers <\/span><a href=\"https:\/\/vwo.com\/platform\/\"><span style=\"font-weight: 400\">here<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n\n\n<h3 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level2\" data-menu=\"Not Having a Dedicated CRO Team\" id=\"not-having-a-dedicated-cro-team\" data-menu-id=\"not-having-a-dedicated-cro-team\" style=\"text-align:left\"><span style=\"font-weight: 400\">Not Having a Dedicated CRO Team<\/span><\/h3>\n\n\n<p><span style=\"font-weight: 400\">Besides using <a href=\"https:\/\/vwo.com\/conversion-rate-optimization\/conversion-rate-optimisation-tools\/\">multiple tools for CRO<\/a>, not having a dedicated team is one of the <a href=\"https:\/\/www.quora.com\/What-is-your-most-pressing-issue-with-conversion-rate-optimization\" target=\"_blank\" rel=\"noreferrer noopener\">major pressing issues with CRO<\/a> that enterprises encounter. <a href=\"https:\/\/econsultancy.com\/blog\/65825-four-hallmarks-of-a-successful-conversion-rate-optimization-strategy\" target=\"_blank\" rel=\"noreferrer noopener\">According to this post by Econsultancy<\/a>, the biggest barrier that prevents organizations from improving their conversion rates is a lack of resources.<\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"773\" height=\"660\" src=\"https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-6.png\" alt=\"conversion rate audit\" class=\"wp-image-40580\" srcset=\"https:\/\/static.wingify.com\/gcp\/uploads\/sites\/3\/2017\/11\/Frame-6.png 773w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-6.png?tr=w-768 768w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-6.png?tr=w-640 640w, https:\/\/static.wingify.com\/vwo\/uploads\/sites\/3\/2017\/11\/Frame-6.png?tr=w-375 375w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><figcaption class=\"wp-element-caption\">Image source: <a href=\"https:\/\/econsultancy.com\/four-hallmarks-of-a-successful-conversion-rate-optimization-strategy\/\">Econsultancy<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p><span style=\"font-weight: 400\">You should have a dedicated team or a person who has a strong background in CRO and in-depth industry knowledge.<\/span><\/p>\n\n\n<h2 class=\"js-cro-guide-subheading gtm_heading \" data-level=\"level1\" data-menu=\"Wrapping Up\" id=\"wrapping-up\" data-menu-id=\"wrapping-up\" style=\"text-align:left\"><span style=\"font-weight: 400\">Wrapping Up <\/span><\/h2>\n\n\n<p><span style=\"font-weight: 400\">What did this post help you with?<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">Identifying if your website is eligible for a CRO process<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Reviewing industry benchmarks<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Auditing your website, based on your website data<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Avoiding common mistakes while choosing your CRO platform<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400\">We at VWO understand that the CRO process can be complex if you don\u2019t have a dedicated CRO team or if you lack any other resources. In such cases, our Services team will be happy to help you. Our team consists of conversion experts with an in-depth knowledge of the CRO industry and the process. Connect with us over a quick call, and we\u2019ll take it ahead from there. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Like everything else, there is perfect timing to start with your CRO process. Rush in without a good understanding and you might just be burning your money for no good. It is true that finding that \u201cPerfect Moment\u201d for yourself is tough. And it\u2019s tougher to be in that moment and still not know how&#8230;<\/p>\n","protected":false},"author":136,"featured_media":56204,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"post_read_time":9,"footnotes":""},"categories":[1850],"tags":[],"feature":[],"industry-type":[10317],"product":[10627,10628,10629,10626],"role":[10635],"region":[],"class_list":["post-40538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conversion-rate-optimization"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conversion Rate Audit: First Step Of The CRO Process | VWO<\/title>\n<meta name=\"description\" content=\"What is conversion rate audit? Why and how to do a conversion rate audit? 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